Prior Authorization: An approval from a health plan that may be required before you receive services or fill a prescription in order for the service or prescription to be covered by your plan.

Date of Service: Specific time at which a patient received supplies, products or services.

HCPC: The Healthcare Common Procedure Coding System produced by the Centers for Medicare and Medicaid Services (CMS) that represent supplies, products and services. The codes are used to facilitate the processing of health insurance claims by insurers.

HCPC Description: Written representation of the HCPC code and the supplies, products and services received by a patient.

Billed Amount: The amount billed to your insurance for this HCPC. Insurance only pays based on their Allowed Amount.

Allowed Amount: The maximum amount an insurance plan will pay for a covered health care service or supply.

Insurance Paid: The amount the insurer paid Aeroflow Health for services and supplies based on the allowed amount and the patient’s benefits during a coverage period.

Deductible: The amount you owe during a coverage period (typically one year) for covered health care services and supplies before your plan begins to pay. For example, if your deductible is $1,000, your plan won’t pay anything until you’ve met your $1,000 deductible for covered health care services subject to deductible.

Coinsurance: Your share of the costs of a covered health care service or supply, calculated as a percent (for example, 20%) of the allowed amount for the service or supply. You pay the coinsurance plus any deductibles you owe.

Patient Responsibility: The total amount of Deductible and Coinsurance owed by a patient for health care services and supplies.

Explanation of Benefits (EOB): An insurance company’s written explanation regarding a claim, showing what the health plan paid and what the patient must pay based on benefits at the time of service. The EOB is not a bill, although it will explain any charges that the patient still owes.

The services or supplies provided were processed as a Medical or Durable Medical Equipment benefit and are subject to Deductible and/or Coinsurance. Please reference your Explanation of Benefits received from your health plan for more information on how your claim was processed.

Customer Warning; There is an online bill pay website called Doxo.com. While it appears to be affiliated with Aeroflow Health, it is NOT. Doxo.com is a third-party website that allows people to pay bills via their site. Doxo.com, however, charges customers extra fees, and payments made through doxo.com are not delivered to the intended recipient right away. Aeroflow Health cannot control when we receive payments made through doxo.com

We offer several convenient ways to make a payment.

• The easiest and most secure way to make a payment is to monitor your inbox for an email or text message that has a link to your digital statement and payment options. 
• If you received a paper statement in the mail, you can log in to make a payment on our website https://aeroflowinc.com/bill-pay/. You will use your Patient Account number, the Bill Pay Number on your paper statement and your DOB to log in and make a payment. 
• Mail a check to our lockbox. Please include your account number on your check. Aeroflow Healthcare PO Box 371863 Pittsburgh, PA 15250-7863
• Call our customer service team at the contact information listed on your statement. Office hours are Monday through Friday, 8:00am – 5:00pm
  • Aeroflow Breastpumps – 866-565-0956 

• • Aeroflow Urology – 866-456-6749 

• • Aeroflow Sleep – 866-456-6752 

• • Aeroflow Diabetes – 866-456-6755 

Aeroflow Health primarily communicates with our patients electronically and that includes billing related communications. Once your insurance company has processed your claim, if you have a cost share we will email or text you with a link to view your digital statement and make a payment. If we haven’t received a payment after 2 statement cycles (~60 days), we will send you an email AND paper statement on the third statement cycle. If you prefer to receive paper statements ONLY, please contact the customer service team at the contact information on your statement to update your billing communication preferences.

Yes, Aeroflow Health offers interest free payment plans and is committed to working with all of our patients to resolve outstanding balances and cost share responsibility. Please contact the customer service team at the contact information listed on your statement to discuss payment options. 

• Aeroflow Breastpumps – 866-565-0956 

• Aeroflow Urology – 866-456-6749 

• Aeroflow Sleep – 866-456-6752 

• Aeroflow Diabetes – 866-456-6755 

You may contact the customer service team at the contact information listed on your statement. Office hours are Monday through Friday, 8:00am – 5:00pm.

• Aeroflow Breastpumps – 866-565-0956 breastpumpbilling@aeroflowbreastpumps.com

• Aeroflow Urology – 866-456-6749 AeroflowUrology@aeroflowinc.com

• Aeroflow Sleep – 866-456-6752 billing@aeroflowsleep.com

• Aeroflow Diabetes – 866-456-6755 billing@aeroflowdiabetes.com

You may contact the customer service team at the contact information listed on your statement. Office hours are Monday through Friday, 8:00am – 5:00pm.

• Aeroflow Breastpumps – 866-565-0956 breastpumpbilling@aeroflowbreastpumps.com

• Aeroflow Urology – 866-456-6749 AeroflowUrology@aeroflowinc.com

• Aeroflow Sleep – 866-456-6752 billing@aeroflowsleep.com

• Aeroflow Diabetes – 866-456-6755 billing@aeroflowdiabetes.com

Aeroflow Health is committed to working with all of our patients to resolve outstanding balances and cost share responsibility. Please contact the customer service team at the contact information listed on your statement to discuss payment options and financial assistance. 

• Aeroflow Breastpumps – 866-565-0956

• Aeroflow Urology – 866-456-6749 

• Aeroflow Sleep – 866-456-6752 

• Aeroflow Diabetes – 866-456-6755 

Aeroflow Health patient statements are billed at the account level and will include all outstanding cost shares owed to Aeroflow Health for all products and dates of services. Your account balance may include cost shares from multiple insurance claims adjudicated by your health plan. As Aeroflow Health receives patient payments, the payment is applied to the oldest cost share balance on record. 

As soon as insurance processes your claim for a supply that has a cost share, the supply will be included in your billing statement. It is possible that insurance will process supplies for the same date of service separately and they will qualify for a future billing statement.

If you have a past due balance when you order supplies, Aeroflow Health may collect the estimated cost share balance for the supplies up front. The payment is applied to the oldest cost share balance on record, so your billing statement may include your most recent date of service.