The Challenge
The Real Cost of Fragmented Care
When complex benefits and unaddressed social drivers of health stall utilization, care is missed. For health plans, these gaps quickly escalate into costly acute care that erodes member health and bottom-line margins.
Of identified at-risk members remain completely unreached by their health plans. When the members who need support most don't hear from their plan, engagement fails before it starts. The average engagement rate for high-risk groups sits below 30%.
Source: HealthEdge
Of members contacted by care management still fail to adhere to recommended care plans. Contact without education and ongoing support isn't enough. Members need clarity on why a care plan matters, and continuous reinforcement to follow through.
Source: HealthEdge
Of health plan members experience difficulty accessing their benefits. Even members satisfied with their plan struggle to navigate them. 17% go without needed care entirely because benefits feel too complex or unclear.
Source: AdhereHealth
$47 Billion
Annual cost of unengaged members and underutilized benefits in U.S. health plans
Source: Health Edge, AdhereHealth, BMC Health Services Research
The Solution
Aeroflow Health Engages Members Through Technology-Driven, Human-Led Care
Trusted Entry Point
Drive higher enrollment in wellness initiatives through proactive outreach and engagement strategies that put members first.
Utilization Management
Ensure appropriate product utilization by guiding members to the right solutions and education needed to prevent wasteful spend and improper use.
Member-First Experience
Streamlined enrollment with user-friendly interfaces makes it simple for members to access benefits.
Close Care Gaps With Integrated Support
Connect equipment delivery with ongoing education and support to improve adherence, close care gaps, and improve quality outcomes.
Member Experience
Putting Members First
We empower members with the tools, communication, and support they need to take control of their health.
98%
Member Satisfaction Rate
Modern Communication
Email, apps, SMS, and telehealth services give members easy, quick access to support whenever they need it.
Care Facilitation
We leverage technology-driven insights to guide members through their specific care pathways.
Benefits and Resource Navigation
We guide members through their benefits as well as community resources to provide them with comprehensive support.
Proven Results
Impact of Data-Driven Care
Aeroflow helps health plans improve health outcomes through proactive member engagement, personalized support, and coordinated care solutions.
97%
Patient Retention Rate
Members who start with Aeroflow stay with Aeroflow, which means a consistent, trusted touchpoint your plan can build on.
38%
Savings for our Health Plan Partners
Getting the right product to the right member, with clinical support behind it, keeps members safe, independent, and at home.
77%
Communication Engagement Rate
Members are highly engaged with communications they receive from Aeroflow — helping them stay informed and supported with relevant resources.
50%
Moms Reached in Maternal Care Deserts
Our digital-first educational resources and support help moms gain critical and early access to care.
Case Studies & White Papers
Maternal Care, Prenatal and Postnatal Services
Unlocking the Potential of Lactation Services: Maximizing Member Engagement & Satisfaction A Comprehensive Approach to Lactation Support and Patient Engagement
Aeroflow Health partnered with a large Medicaid Managed Care plan in North Carolina to enhance access to lactation services for their members.
- 45% unique member participation per month
- 2.5 average classes attended
- 9.5 out of 10 patients surveyed would recommend
Maternal Care, Prenatal and Postnatal Services
The Silent Gap: Why New Mothers Miss Postpartum Care and What Health Plans Can Do About It
Aeroflow Health research shows many mothers miss postpartum visits due to barriers like childcare and transportation.
- 11% of respondents cited finding an in-network provider as a barrier.
- 13% of respondents did not attend a postpartum check up within the first six weeks–a figure that climbs to 17% among Medicaid enrollees and 24% among the uninsured
- 61% show interest in a virtual visit
Continence Management, Utilization
Empowering Consumers, Elevating Care: How Aeroflow Health Drives Superior Service for Health Plans
Aeroflow Health has partnered with a large Medicaid Managed Care plan in Ohio to enhance access to continence care for their members.
- 96% of patients said we met or exceeded expectations
- 98% of patients surveyed reported our communications met their needs and preferences
- 97% urology patient retention rate
WHAT PARTNERS SAY
"Aeroflow is one of the best providers that I have a working relationship with. I am actively spreading news about them to all of our health plans in order to increase membership that falls under their care."
Jack Bailey
Centene National
Ready to activate members through the pathways you already use?
Schedule a 20-minute consultation with our health plan partnerships team to discover exactly how Aeroflow Health can integrate with your plan to reduce acute care incidents and improve outcomes with quality scores.
Research Opportunities
At Aeroflow, we are deeply committed to enhancing outcomes for patients and the broader healthcare landscape. We are seeking partner organizations to collaborate on both short- and long-term research initiatives. Together, we can identify critical needs and barriers, using these insights to drive life-transforming innovations and improvements. If you are interested in working with us on a research initiative, please contact us at solutions@aeroflowinc.com.
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