Last Updated: April 2, 2024

This privacy policy sets out how Aeroflow Inc. d/b/a/Aeroflow Health collects, uses, and discloses personal information that you give when you interact with any of its websites (the “Site”).

The Site may collect information that is considered protected health information, as governed by the Health Insurance Portability and Accountability Act (“HIPAA”), such as information related to devices purchased as part of a health insurance-supported transaction or information related to health insurance eligibility. This Privacy Policy does not apply to protected health information. Please refer to our Notice of Privacy Practices below, which governs protected health information collected through the Site.

Changes to this Privacy Policy will be updated on this page, as indicated by the “Last Updated” date.

Collection of Your Personal Information

We may collect your personal information directly from you (such as when you interact with the Site, make a purchase, write a product review, and contact us), as well as from our vendors, affiliates, other individuals, and business partners.

Personal information we collect includes: 

• Identifiers: Such as name, Site account username, postal address, phone number, and email address. 
• Commercial and payment information: Such as purchase history and payment information (including billing and shipping address).
• Internet or other electronic network activity information: Such as IP address, browser type and language, operating system, Internet or mobile network provider, website access time, duration of visit, and information related to your interactions with the Site.

Cookies and Other Similar Technologies

We and our vendors may use cookies, web beacons, pixels, and other similar technologies on the Site to collect certain information about you. This information may include IP addresses, device ID, pages visited, approximate geolocation, content interacted with, time of visit, and browser information.

We, and our vendors, use these technologies to provide functionality to the Site, help us deliver our products and services, route traffic between servers, retain user preferences, allow account log ins, remember what products are in your online shopping cart, understand how the Site is performing, improve features and content on the Site, understand user interactions, enable security features, and conduct marketing.

Please note that we or other parties may collect information about your online activities over time and across different devices and online services when you use the Site.

You may change settings in your browser to disable certain of these technologies related to the Site. We are not responsible for third-party mechanisms that allow you to control or disable these technologies. For example, our Site is not technically set to receive and implement “Do Not Track” signals from your browser.

Use and Disclosure of Your Personal Information

We may use and disclose (to our affiliates, subsidiaries, parent company, business partners, and vendors) personal information for various purposes, at your direction, including:

• Provide Services. To provide you the Site and services, including processing your purchases, verifying customer information, processing payments, participation in customer surveys and promotions, remembering what products are in your online shopping cart, and assessing user interactions and concurrent transactions.
• Customer Service. To respond to your requests for technical support, online services, product information or to any other communication you initiate, including requests, inquiries, and complaints.
• Communications. In relation to our communications with you, such as sending you email newsletters and conducting marketing campaigns communicated to you, including through marketing emails, such as preventing ad fraud.
• Research and Development. To develop new features and to create new products or improve existing ones; and for internal purposes related to certain research, analytics, development, demonstration, innovation, testing, monitoring, risk management, and administrative purposes.
• Security and Repairs. For security purposes, such as for loss prevention and to protect against unauthorized disclosure of personal information, detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and debugging to identify and repair errors that impair existing intended functionality.
• Business Transactions. In the event of a business transaction, such as in connection with a contemplated reorganization or an actual reorganization of our business, financing, a sale, or other transactions involving the disposal of all or part of our business or assets, including for the purpose of permitting the due diligence required to decide whether to proceed with a transaction.
• Legal and Safety. To verify or maintain the quality or safety of our services; to improve, upgrade, or enhance our services; to help with public health and safety issues, such as facilitating product recalls; to meet our legal obligations and work with law enforcement; to protect and defend our rights and property, or the rights or safety of third parties; and to enforce our terms, this Privacy Policy, or agreements with third parties.

We reserve the right to convert, or permit others to convert, your personal information into deidentified, anonymized, or aggregated data, as permitted by law.

Your Choices

If you have a registered account on the Site, you may be able to update your information by visiting your account settings.

If you receive marketing emails from us, you may opt out through the email’s instructions, as provided. Please note that regardless of your email preferences, we may send you notifications pertaining to the performance of our services, such as transactional communications relating to products you have purchased.

Links and Interactive Features

When using the Site, you may come across links or interactive features related to third-party websites and services that we do not operate or control. If you provide your personal information to that third party through its websites or services, you will be subject to that third party’s privacy practices, policies, and terms of use. This includes any online services operated by our vendors that provide us with your personal information at your direction (such as certain portals or features provided by a vendor). For example, certain third-party interactive features may allow you to share Site content to your social media profile. This Privacy Policy does not apply to any personal information that you provide to a third-party website or service.

Data Security

We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through the Site. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Site.

Information for California Residents

California Direct Marketing Privacy Rights 

Under California’s “Shine the Light” law (Civil Code Section § 1798.83), California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, e-mail and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes; and (b) the names and addresses of all such third parties. To request the above information, please send a letter to us at Aeroflow Health, 3165 Sweeten Creek Road, Asheville, NC 28803. Requests must include “California Shine the Light Privacy Rights Request” in the first line of the description, and include your name, street address, city, state, and ZIP code.

We will endeavor to respond to such requests to information access within 30 days following receipt at the address stated above. If we receive your request at a different address, we will respond within a reasonable period of time, but not to exceed 150 days from the date received. Please note that we are only required to respond to each customer once per calendar year.

The California Consumer Privacy Act (“CCPA”) of 2018 as Amended by the California Privacy Rights Act (“CPRA”) 

This section only applies to California residents (“Consumers”) whose Personal Information is covered by the CCPA/CPRA. For the purposes of this section only, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or household.

Under the CCPA/CPRA and subject to certain exceptions, California residents may have the following rights with respect to our processing of their Personal Information:

• • Right to Know What Personal Information is Being Collected. Right to Access Personal Information. You may have the right to request that we disclose the following information to you:
    • • The categories of Personal Information that we collected about you;
      • The categories of sources from which the Personal Information is collected;
      • The business or commercial purpose for collecting, selling or sharing Personal Information;
      • The categories of third parties to whom we disclosed Personal Information;
      • The specific pieces of Personal Information that we have collected about you;
      • The categories of Personal Information that we disclosed about you for a business purpose;
      • The categories of Personal Information that we sold or shared about you; and
      • For each category of Personal Information identified, the categories of third parties to whom the information was disclosed or sold.
  • Right of Deletion. You may have the right to delete any Personal Information about you which we have collected from you.
  • Right to Correct Inaccurate Personal Information. You may have the right to correct inaccurate Personal Information maintained by us.
  • Right to Limit Use or Disclosure of Sensitive Personal Information. You may have the right to limit the use and disclosure of your Sensitive Personal Information.
  • Right to Opt-Out of Sale or Sharing. You may have the right to opt-out of the sale of Personal Information or the sharing of Personal Information. You can exercise your opt-out rights by emailing us at complianceofficer@aeroflowinc.com or by calling us at (888) 345-1780.
  • Right of No Retaliation Following Opt-Out or Exercise of Other Rights. We may not discriminate against you because you exercise any of your rights under the CPRA, including, but not limited to:
  • Denying goods or services to you;
  • Charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
  • Providing a different level or quality of goods or services to you;
  • Suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services; or
  • Retaliating against an employee, applicant for employment, or independent contractor

You may submit requests for information by emailing us at complianceofficer@aeroflowinc.com or by calling us at (888) 345-1780. Please note, under California Law, that we are only required to respond to such requests from you twice in a 12-month period.

Information for Colorado Residents 

Colorado Privacy Act (CPA)

If you live in Colorado, you have special privacy rights under the Colorado Privacy Act (“CPA”). This section explains those rights and how to use them. For the purposes of this section only, “Personal Data” means information that is linked or reasonably linkable to an identified or identifiable individual and does not include de-identified data or publicly available information.Under the CPA and subject to certain exceptions, Colorado residents may have the following rights with respect to our processing of their Personal Data:

• • Right to Access: You can ask us whether we are using your Personal Data and request a copy of the Personal Data we have about you.
  • Right to Correction: You may request that we correct inaccurate or outdated Personal Data we maintain about you.
  • Right to Deletion: You can ask us to delete Personal Data you have shared with us.
  • Right to Data Portability: You can request a copy of the Personal Data you gave us in a format that is easy to move to another service.
  • Right to Opt-Out of Sale, Targeted Advertising, and Profiling: You can tell us not to sell your Personal Data, not to use it for targeted advertising, and not to use it for certain types of automated decisions about you. To exercise your opt out rights, complete email us at complianceofficer@aeroflowinc.com or call us at (888) 345-1780.
  • Right to Appeal: If you submit a request and we deny it, you may appeal by sending an email to complianceofficer@aeroflowinc.com or by calling us at (888) 345-1780. We will respond within 45 days with our reasons. If you remain dissatisfied, you may contact the Colorado Attorney General at https://coag.gov/.

You may exercise your rights listed above by emailing us at complianceofficer@aeroflowinc.com or by calling us at (888) 345-1780.

Information for Nevada Residents

Under Nevada law, “covered information” includes personally identifiable details such as your first and last name, home or other physical address, email address, telephone number, and any identifier that allows you to be contacted either physically or online. 

We may collect these categories of covered information when you visit or use our Website, Portals, or Services. We may share this information with service providers, such as analytics or marketing partners, to support our business operations. These third parties may also collect information about your online activities over time and across different websites when you use our Website, Portals, or Services.

Right to Access and Update: You may review and request changes to the covered information we maintain about you by calling us at (888) 345-1780 or emailing us at complianceofficer@aeroflowinc.com.

Right to Opt Out of Sale: Nevada residents have the right to direct us not to sell covered information for monetary consideration to third parties who will license or sell it. While we do not sell covered information as defined under Nevada law, you may still submit a verified opt-out request by calling us at (888) 345-1780 or emailing us at complianceofficer@aeroflowinc.com. Once we verify your request, we will honor your choice.

Contact Us

You may contact us at: Aeroflow Health, 3165 Sweeten Creek Road, Asheville, NC 28803 or 888-345-1780.

Aeroflow Inc. Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to: 

• Get a copy of your paper or electronic medical record
• Correct your paper or electronic medical record
• Request confidential communication
• Ask us to limit the information we share
• Get a list of those with whom we’ve shared your information
• Get a copy of this privacy notice
• Choose someone to act for you
• File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we: 

• Tell family and friends about your condition
• Provide disaster relief
• Include you in a hospital directory
• Provide mental health care
• Market our services and sell your information

Our Uses and Disclosures

We may use and share your information as we: 

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record 

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. 
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.

• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. 
• We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

• You can complain if you feel we have violated your rights by contacting us at Aeroflow Health, 3165 Sweeten Creek Road, Asheville, NC 28803 or 888-345-1780.
• You can file a complaint with the U.S. Department of Health and Human Services by sending a letter to 200 Independence Avenue, S.W., Washington, DC 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
• We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation

In these cases we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Our Uses and Disclosures

How do we typically use or share your health information? 

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor requesting equipment to assist you asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our business, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services. 

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities. 

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information? 

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: https://www.hhs.gov/hipaa/for-individuals/faq/index.html. Please be aware that we never market or sell personal information.

Help with public health and safety issues

We can share health information about you for certain situations such as: 

• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

• We can use or share health information about you:

• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

Other Instructions for Notice

• 2/28/2024 is the Effective Date of this Notice
• Aeroflow Inc.’s Privacy Officer may be contacted at complianceofficer@aeroflowinc.com or 828-895-0221. 
• Please be aware that we never market or sell personal information.