Member Outreach and Engagement Strategies That Improve Outcomes, Trust and Experiences
May 22, 2025 | 12PM – 1 PM EST
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About This Webinar
Health plans face various challenges engaging members. Recognizable organizations like Aeroflow Health are uniquely positioned to reach members on behalf of health plans and make them aware of resources and services for proactive care. This webinar is for health plans seeking innovative, scalable strategies and clinical services to improve member engagement, build trust, increase quality scores and close care gaps.
Aeroflow Health offers a critical advantage as a recognized and valued partner in the member’s care journey. We will discuss how engagement strategies can drive long-term member satisfaction and measurable improvements in maternal and infant health.
in this webinar you'll learn more about
- How trusted entities help health plans improve member participation and serve as effective engagement partners: When members hear from a trusted source, they are more likely to respond, engage and follow through on recommended care.
- How early touchpoints are high-value opportunities to initiate engagement, meaningful support and drive positive health outcomes.
- Evidence-based maternal care programs address care barriers so members feel heard and supported, and are more likely to ask questions and engage meaningfully.
Panelists
Michael Cantor, M.D. , J.D. , Chief Medical Advisor at Aeroflow Health
Dr. Mike Cantor is a geriatrician and attorney who has extensive experience designing and implementing value-based care, quality improvement, and care management programs for healthcare providers and health plans. He works as a fractional (part-time) Chief Medical Advisor for Aeroflow Health, Uber Health, and other technology-enabled health services companies, value-based care organizations and digital health companies.
Previous roles include: CMO for Bright Health Plan, an innovative health insurer; CMO for CareCentrix, a leading outsourced home health, durable medical equipment, and post- acute care benefits manager recently acquired by Walgreens; and CMO for the New England Quality Care Alliance (NEQCA), the physician network affiliated with Tufts Medical Center, where he implemented network-wide quality improvement and care management programs for 150,000 managed care lives. He trained in internal medicine at Beth Israel Hospital in Boston and did his geriatrics fellowship at Harvard Medical School. He has degrees in law and medicine from the University of Illinois.
Ryan Bullock, Chief Strategy Officer at Aeroflow Health
Ryan serves as Chief Strategy Officer at Aeroflow Health, a premier nationwide provider of durable medical equipment. In his current position, Ryan oversees strategic operations, corporate development and government relations. For over 14 years, Ryan has provided exceptional leadership, management and vision to Aeroflow, resulting in incredible growth and profitability for the company. Ryan holds a Bachelors of Science degree in Electronic Engineering from Western Carolina University and resides with his family in the beautiful mountains of Asheville, North Carolina.
Nicole Peluso, IBCLC, CD, CAHPE
Nicole Peluso is the manager of lactation services and education for Aeroflow Breastpumps. She is a board certified lactation consultant, certified parenting educator, birth and postpartum doula, La Leche League Leader, and maternity health insurance specialist. She has been in the field of lactation for over 20 years and is the mother of four children.