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Written by Joy Payne, Sr. Corporate Marketing & Content Specialist at Aeroflow Health

Redefining Success Beyond the Bottom Line

At Aeroflow Health, we believe true success is measured by more than just numbers on a balance sheet. While business growth is important, our ultimate metric is the positive transformation of lives within the communities we serve. Since Aeroflow’s first days in 2001, leveraging our business success to fuel significant social impact has been at the heart of philanthropic philosophy. At Aeroflow, we understand that true health goes beyond merely providing essential services like breast pumps, CGMs, nutrition counseling, CPAP machines, lactation classes, and incontinence supplies. We believe health encompasses diverse forms, which is why our dedicated philanthropic pillars extend beyond healthcare access to embrace education access and affordable housing and giving back to organizations our employees value most, building holistic well-being in our communities.

This year, we’re proud to amplify this mission by corporately partnering with incredible organizations like ABCCM, United Way, Meals on Wheels, Habitat for Humanity, the Boys & Girls Club of Hendersonville, and Haywood Street Community Development, all working to advance healthcare access, education, and housing in Western North Carolina and beyond. 

Partnerships in Action: Transforming Lives Together

Asheville Buncombe Community Christian Ministry (ABCCM)

Asheville Buncombe Community Christian Ministry (ABCCM) is a leading faith-based nonprofit organization dedicated to addressing poverty, hunger, homelessness, and healthcare access for underserved populations across North Carolina. Aeroflow Health has proudly partnered with ABCCM for several years, and this year, we’re honored to specifically support their vital work through Transformation Village, the Hurricane Helene Recovery Kit initiative, product donations, and their Loaves & Fishes Food Pantry.

“ABCCM is honored to partner with Aeroflow where our common mission is to improve the health of our community.  There are so many ways that Aeroflow brings health with ABCCM through providing over 10,000 meals to families, plus volunteering in the Medical Ministry, Crisis Ministry, Transformation Village and Veterans Restoration Quarters.  We are both committed to making our community healthier, vibrant, and thriving for all our neighbors.”

     -Reverend Scott Rogers, Executive Director at ABCCM 

United Way of Asheville and Buncombe County

For over 100 years, United Way of Asheville and Buncombe County (UWABC) has been a cornerstone of community-driven change, bringing together individuals, businesses, and organizations to build a more resilient and thriving community. Their mission is to mobilize and support a robust network of people, partners, and resources to co-create opportunities for every person in our community to succeed. This year, we’re honored to specifically support UWABC’s vital work through their School Supply Drive initiative and various other volunteer opportunities throughout the year.

“Our partnership with Aeroflow is a standout example of what it looks like when a business shows up for its community. From the hands-on service of their dedicated team to their generous corporate giving, Aeroflow’s support is helping United Way of Asheville and Buncombe County tackle our most urgent challenges, improve lives, and strengthen the connections that make our community more resilient.”

     -Dan Leroy, President and CEO, United Way of Asheville and Buncombe County

Meals on Wheels of Asheville Buncombe County

For nearly 50 years, Meals on Wheels has delivered meals to homebound seniors in Buncombe County. The organization currently serves over 600 individuals across 47 routes, providing meals and daily wellness checks that support independent living. Partnerships, including the recent collaboration with Aeroflow Health, aim to address the growing demand and strengthen services for older adults in the region. This year, we’re honored to specifically support Meals on Wheels of Asheville Buncombe County’s vital work through sponsoring the “Neighbors Nourishing Neighbors” event and providing meals for five homebound seniors for an entire year.

“We are incredibly grateful for Aeroflow Health’s generous support—their $10,000 sponsorship made it possible for us to host our Neighbors Nourishing Neighbors event and bring greater awareness and participation from the community in our mission. On top of that, their additional $9,000 gift will provide a full year of meals for five of our most vulnerable seniors. This partnership reflects a deep commitment to our work and to helping us ‘End the Wait’ for those still in need of services. Aeroflow understands that food is medicine, and their support helps us deliver both nourishment and care to those who need it most. Together, we’re not just meeting a need—we’re improving health and quality of life for our older neighbors.”

     -Debbie Sprouse, Executive Director, Meals on Wheels of Asheville and Buncombe County

Asheville Area Habitat for Humanity

Founded in 1983, Asheville Area Habitat for Humanity was the first Habitat affiliate in North Carolina. Through Habitat homeownership and home repair programs, more than 2,100 adults and children in Buncombe County have achieved the strength, stability and self-reliance they need to build a better future. 

Aeroflow Health is deeply committed to addressing housing instability. With 1 in 6 households spending more than half their income on housing, we’re honored to significantly support Asheville Area Habitat for Humanity’s vital mission by sponsoring the construction of a new home in West Asheville, slated for Fall 2025. In addition to our financial contribution, Aeroflow employees will have the unique opportunity to volunteer their time to help build this home, directly contributing to a family’s dream of homeownership. “Supporting initiatives like Habitat for Humanity’s home build is a direct reflection of Aeroflow Health’s commitment to holistic well-being,” says Lauren Bennett, COO of Aeroflow Health. “We understand that stable housing is fundamental to health and dignity, and empowering our employees to contribute hands-on truly brings our mission to life, making a tangible difference in our community.”

“We are so grateful for Aeroflow’s Full House sponsorship. Habitat homeownership is linked to improved health, better educational outcomes, and greater financial stability. Your sponsorship provides a local family with the opportunity to build a brighter future on the foundation of a stable, healthy home.”

     -Andy Barnett, CEO, Asheville Area Habitat for Humanity

Boys & Girls Club of Hendersonville

The Boys & Girls Club of Henderson County is dedicated to empowering nearly 1,000 youth in Henderson and Buncombe Counties, striving to be a place where every child feels a sense of belonging and safety. Their mission is clear: to enable all young people, especially those who need them most, to reach their full potential as productive, caring, responsible citizens. 

This year, Aeroflow Health is honored to specifically support the Boys & Girls Club of Hendersonville by sponsoring their tutoring program that offers specialized academic support that empowers students to complete their daily assignments, master core principles and ultimately boost confidence and comprehension. 

“At the Boys and Girls Club of Henderson County, we believe that community support is the foundation for helping our young people thrive. Areoflow’s generosity, through their $10,000 gift and commitment to volunteer with our members, shows a genuine care for local youth and families. Their investment helps us expand opportunities for kids to learn, grow, and help build the confidence they need to succeed in school and life. With the opening of our new team center, Teens on Main (TOM), located on Main Street in Hendersonville, this partnership could not have come at a better time. We are proud to call Areoflow a partner in this important work.”

     -Joshua Titherington, Communication & Resource Director, Boys & Girls Club of Henderson County.

Haywood Street Community Development 

Haywood Street Community Development is a unique Asheville-based organization dedicated to fostering community, cultivating dignity, and providing a sense of home for those experiencing homelessness and poverty. Their innovative approach focuses on deeply relational practices, offering radical hospitality and working to create affordable, supportive housing solutions like Lady Gloria Ridge, where individuals can find stability and belonging.

This year, Aeroflow Health is honored to significantly deepen its commitment to addressing the housing crisis by being the presenting sponsor of Haywood Street Community Development’s upcoming building project. This vital initiative will provide Asheville residents experiencing homelessness with a home that not only restores dignity but also fosters a safe, stable, and supportive community.

“Haywood Street Community Development’s partnership with Aeroflow allows us to live fully into our mission of affirming the dignity and sacred worth of each person. Through their generous support, we’re able to provide luxury appliances and high-end finishes. Like us, Aeroflow embraces a holistic view of housing—not just as shelter, but as a reflection of each person’s full value, inside and out.” 

 -Laurie Shea, Director of Housing Haywood Street Community Development

We’re Just Getting Started 

Aeroflow Health’s involvement in each of these organizations reflects our belief that success is measured in the number of lives transformed. As Ryan Bullock, Chief Strategy Officer at Aeroflow Health, said, “Access to nutritious meals, affordable housing, education and healthcare might not be about durable medical equipment directly but they are about dignity and independence. At Aeroflow Health, we see firsthand how social factors like food insecurity and access to basic needs directly impact health outcomes. Supporting these organizations means helping our neighbors stay in their homes, avoid hospital visits, get the education they deserve and ultimately live fuller lives. That’s the kind of healthcare transformation we believe in.” 

A key part of our philanthropic strategy is empowering our team. With each of our corporate partnerships this year, Aeroflow employees will be empowered to use the 16 hours of paid volunteer time they are given to volunteer in their local community. Every organization was carefully chosen with our employees in mind, specifically to provide accessible and meaningful opportunities for them to get involved.

This is just the beginning of our journey. Aeroflow Health’s commitment to our communities isn’t just a program; it’s woven into the very fabric of who we are. Together, we can continue to transform countless lives, proving that the true meaning of success lies in the health, dignity, and independence of every individual we serve.

Picture of Joy Payne

Joy Payne

Joy is the Sr. Corporate Marketing & Content Specialist at Aeroflow Health. With over a decade of experience in bringing brand stories to life, Joy has a profound appreciation for the power of storytelling.

As a graduate of Western Carolina University with a bachelor’s degree in English: Professional Writing, Joy has actively contributed to various publications, including Grit & Virtue, AdventHealth’s Experience Magazine, and Thryve Mag. Through her work, she has demonstrated a keen eye for expressing unique perspectives that resonate with audiences and elevate brand voices.

In her free time, Joy enjoys driving along the Blue Ridge Parkway, writing songs, and discovering the best coffee spots in town. Her diverse experiences and commitment to shining a light on meaningful stories underscore her expertise in the field.

Written by Michelle Kim, Senior Corporate Marketing Coordinator at Aeroflow Health.

This content has been reviewed for accuracy by Mike Cantor, MD, JD, Chief Medical Advisor at Aeroflow Health.

Health plan partnerships with existing network providers can improve adherence, reduce costs and deliver measurable improvements in health outcomes. Our webinar, “Improving Diabetes Care Using Nutrition Therapy, Strategic Partnerships and Patient-Generated Data,” explored how collaboration can deliver comprehensive, data-driven approaches to diabetes management, integrating key interventions such as continuous glucose monitoring (CGM), Medical Nutrition Therapy (MNT) and member-centered care tools. For more comprehensive insights, watch the full webinar below.

Table of Contents

  • How do diabetic Durable Medical Equipment (DME) providers, like Aeroflow, contribute to improving diabetes management beyond simply supplying medical devices?
  • To understand why people come to this program, Aeroflow conducted a survey that received over 1400 responses. What do the results mean?
  • How do DME partnerships with health plans reduce overall health care costs while maintaining or improving patient outcomes?
  • How quickly can we see the impact of the MNT sessions?
  • How do you use AI for diabetes management to take CGM data, identify at-risk members, and intervene proactively?

How do diabetic Durable Medical Equipment (DME) providers, like Aeroflow, contribute to improving diabetes management beyond simply supplying medical devices?

 

Sophie: We are recognizing that the patient’s health journey doesn’t end when they receive a continuous glucose monitor (CGM). In order for the patient to use the CGM successfully and see results, they need to be supported from the beginning. This starts with supporting CGM setup and troubleshooting, providing diabetes self management education and introducing sessions with our qualified dietitians. Patients need to understand how to interpret what they’re seeing on the CGM, what the alerts mean, how to impact their glucose readings and how to set up their device in a way that works for them.

Also unique to Aeroflow is that we are leveraging the value of the dietitian-patient relationship between the patient and the dietitian. We’re working to provide a world-class customer experience to ensure that patients feel heard, have an easy time getting their supplies and have quick access to resources that allow them to persevere when diabetes self management gets challenging. We really do our best to make that journey as easy as possible for them.

To understand why people come to this program, Aeroflow conducted a survey that received over 1400 responses. What do the results mean?

 

Carson: Overwhelmingly, the response was they wanted to control their glucose levels in order to avoid long-term complications. People really care about staying healthy, and that is why they attend nutrition classes and learn more about what the data is telling them. Their secondary goal is quality of life and weight management. Senior patients are motivated by a desire for structured, reliable support to maintain their health and independence. Proactive patients are motivated by a self-driven approach to optimize their health and reduce reliance on medications. 

How do DME partnerships with health plans reduce overall health care costs while maintaining or improving patient outcomes?

 

Ryan: We create access and engagement for the members. We’ve established trust, gotten them comfortable with new devices and provided diabetes self management education so that we can get members to engage with programs that the health plan may be focused on. We also have the ability to gather social determinants of health needs and help health plans close those gaps. We help reduce overall healthcare expenditure by addressing transportation needs, food insecurities, etc.

How quickly can we see the impact of the MNT sessions?

 

Sophie: It can happen really quickly. The amazing thing about CGMs is that you get instantaneous information. It improves patients’ interest in using the devices and their adherence because patients can make lifestyle changes and see the impact on their glucose levels in real time.

How do you use AI for diabetes management to take CGM data, identify at-risk members, and intervene proactively?

 

Carson: The biggest benefit we see is summarizing trends in personalized data and then using the trend data to provide coaching and/or insights to improve diabetes care. We have digital tools that are available to patients free of charge where they can connect their CGM data to our app and receive daily insights and coaching. The next level is using data and behaviors to predict their glucose levels. By coupling AI in diabetes care trends and predictive analytics, not only can we identify high-risk patients, but we can also proactively escalate that information to caregivers or physicians to avoid more severe long-term implications.

 

Panelists:

Picture of Michael Cantor, M.D.

Michael Cantor, M.D.

Dr. Mike Cantor is a geriatrician and attorney who has extensive experience designing and implementing value-based care, quality improvement, and care management programs for healthcare providers and health plans. He works as a fractional (part-time) Chief Medical Advisor for Aeroflow Healthcare and other technology-enabled health services companies, value-based care organizations, and digital health companies. Previous roles include: CMO for Uber Health, the logistics and transportation company, Bright Health Plan, an innovative health insurer; CMO for CareCentrix, a leading outsourced home health, durable medical equipment, and post- acute care benefits manager acquired by Walgreens; and CMO for the New England Quality Care Alliance (NEQCA), the physician network affiliated with Tufts Medical Center, where he implemented network-wide quality improvement and care management programs for 150,000 managed care lives. He trained in internal medicine at Beth Israel Hospital in Boston and did his geriatrics fellowship at Harvard Medical School. He has degrees in law and medicine from the University of Illinois.

Picture of Ryan Bullock

Ryan Bullock

Ryan serves as Chief Strategy Officer at Aeroflow Health, a premier nationwide provider of durable medical equipment. In his current position, Ryan oversees strategic operations, corporate development, and government relations. For over 16 years, Ryan has provided exceptional leadership, management, and vision to Aeroflow, resulting in incredible growth and profitability for the company. Ryan holds a Bachelor of Science degree in Electronic Engineering from Western Carolina University and resides with his family in the beautiful mountains of Asheville, North Carolina.

Picture of Carson Moore

Carson Moore

Carson serves as the Director of Aeroflow Diabetes. Carson initially joined Aeroflow Health in mergers & acquisitions before transitioning to develop and grow the diabetes division. With an extensive background in finance and operations, Carson has a keen understanding of how to optimize processes and maximize efficiency within the healthcare industry. Carson is passionate about implementing initiatives aimed at helping patients understand and navigate the complexities of the industry. He believes in simplifying the process and providing diabetes self management education to empower patients to effectively take control of their diabetes management.

Picture of Sophie Lauver, MS, RD, LDN, NBC-HWC

Sophie Lauver, MS, RD, LDN, NBC-HWC

Sophie Lauver is a Registered Dietitian and Board Certified Health and Wellness Coach passionate about helping people take control of their health and get excited about nutrition. Sophie has a Bachelor's degree in Communication from the University of Delaware and a Master’s degree in Dietetics from Eastern Michigan University. Sophie has worked in a wide variety of settings, including hospitals, long-term care, rehabilitation, and wellness technology, and most recently, served as the director of the nation's largest diabetes prevention program. Sophie lives in Baltimore, MD, with her husband, infant son, and their two dogs and two cats. When she’s not working with clients, she enjoys cooking, not doing dishes, trying new restaurants, and spending time being active outside (especially on warm and sunny days).

Written by Michelle Kim, Senior Corporate Marketing Coordinator at Aeroflow Health.

This content has been reviewed for accuracy by Sabina Katyal, Senior Marketing Manager at Aeroflow Health.

Care for people diagnosed with diabetes accounts for 1 in 4 health care dollars in the U.S., highlighting the urgent need for a more effective approach. Unlike traditional diabetes management, integrated diabetes management combines coordinated care, digital health resources, and health literacy initiatives to improve patient engagement and clinical outcomes. This scalable solution leads to greater efficiency, reduced healthcare costs, and improved quality metrics.

Gaps in Traditional Diabetes Management

Traditional diabetes management relies on a fragmented approach that overlooks the role of digital health tools and may not fully incorporate health literacy initiatives. Providers encounter challenges such as limited patient engagement capacity, insufficient data exchange, and staffing shortages. Patients face obstacles to accessing digital health resources, including language barriers, financial constraints, and a lack of digital literacy. This model can result in patients feeling overwhelmed and disconnected from their care, leading to lower engagement and adherence to treatment plans.

Value of Integrated Diabetes Management

Integrated diabetes management offers patients tailored care through simplified communication with their providers. This approach fosters improved preventative care participation, adherence to treatment plans, and clinical outcomes, such as more stable blood glucose levels and reduced risk of complications.

Coordinated Care

Interdisciplinary teams of providers can collaborate through efficient telehealth visits, online language translation, streamlined communication and information sharing, as well as proactive follow-ups.

Digital Health Tools

Digital health tools, like continuous glucose monitors and mobile apps, enable real-time tracking, allowing for timely adjustments, increased accuracy, and decreased risk of errors in treatment plans. Providers can use data-driven decision making to identify at-risk members and proactively provide focused interventions faster.

Health Literacy Initiatives

With access to personalized educational materials and online support, patients can understand their condition, treatment options, and self-management strategies—enabling them to take a more active role in their health.

The Power of An Integrated Diabetes Management Program

Coordinated care, digital health tools, and health literacy initiatives work synergistically to help patients and providers make informed decisions when managing diabetes. By embracing an integrated diabetes management program, we can create a robust support system that empowers patients to effectively manage diabetes.

Aeroflow’s Diabetes Management Program

Aeroflow Health is revolutionizing integrated diabetes management programs with a holistic, patient-centered approach that blends advanced technology, clinical support, and personalized care. Through integrated, multimodal pathways, our program for managing diabetes empowers patients with the tools and support to effectively manage their diabetes, improve outcomes, and live healthier lives.

Learn More about Aeroflow Diabetes and our commitment to improving patients’ lives.

Written by Michelle Kim, Senior Corporate Marketing Coordinator at Aeroflow Health.

This content has been reviewed for accuracy by Sabina Katyal, Senior Marketing Manager at Aeroflow Health.

Partnering with Nonprofits Dedicated to Improving Maternal and Infant Health

At Aeroflow Health, we understand the importance of providing essential medical services and supplies for moms, such as breast pumps and milk storage bags, to support successful postpartum recovery and infant feeding. By partnering with nonprofits like March of Dimes, we’re ensuring that moms and babies have access to the resources, supplies and services they need when they need them most. March of Dimes focuses on improving the health of mothers and babies through research, education, community programs and policy change through advocacy. 

Aeroflow’s Head of Government Affairs, Mindi Walker, actively participates in March for Change, a series of ongoing advocacy events across the country organized by March of Dimes. At these events, participants meet elected officials to raise awareness and champion health legislation that addresses critical issues like preterm birth, maternal health disparities, and limited access to medical supplies.

These advocacy efforts provide us with insights into the real challenges families face, allowing us to better tailor our services and advocate for policies that directly impact access to necessary equipment and support.

How Our Partnership With March of Dimes Benefits Health Plans

Our nonprofit corporate partnership with March of Dimes and our active participation in advocacy events provide valuable insights and benefits for health plans by enabling the following:

  • Enhanced Understanding of Maternal and Infant Health Needs: We gain a deeper understanding of the challenges families face today, allowing us to better tailor our services and advocate for policies that address specific needs.
  • Improved Member Outcomes: Ensuring new mothers have timely access to breast pumps can significantly contribute to successful breastfeeding and improved infant health outcomes. Our proactive approach to providing timely access to essential medical supplies can lead to reduced healthcare costs associated with complications and hospitalizations.
  • Strengthened Community Engagement: Our dedication to community well-being enhances a health plan’s reputation and fosters stronger relationships with members.
  • Informed Advocacy: We influence decision-making by presenting policymakers and health plans with valuable data and research in our advocacy efforts.

Our Commitment to Maternal and Infant Health

We’re proud to stand alongside March of Dimes and build a healthier future for moms and babies. Together, we’re advancing equitable health outcomes and making a real difference for families everywhere.

Learn more about Aeroflow Breastpumps and how we support mothers with breast pumps and other supplies they need to care for their baby through insurance.

Medical Nutrition Therapy (MNT) is a proven approach to managing diet-related health issues, especially for people with diabetes, yet it often remains underutilized. Dive into our blog inspired by our webinar, “Medical Nutrition Therapy (MNT) & Nutritional Counseling: A Holistic Approach for Patient Health,” to explore the critical role of MNT in improving health outcomes. For more comprehensive insights, you can watch a playback of the webinar here.

  • What is Medical Nutrition Therapy (MNT) and how does it positively impact patients to help manage chronic conditions?
  • What role do Dietitians, Primary Care Providers, and Endocrinologists play in Medical Nutrition Therapy (MNT)? 
  • Aeroflow strives to not only provide Durable Medical Equipment (DME) like continuous glucose monitors (CGMs) but also provide support for patients along their journey. What does Aeroflow’s Nutrition Program look like? 
  • How does Medical Nutrition Therapy get covered by insurance? 
  • What role does Medical Nutrition Therapy (MNT) play in supporting patients on GLP-1 medicines?

What is Medical Nutrition Therapy (MNT) and how does it positively impact patients to help manage chronic conditions? 

Dr. Gabbay: This is an important question. I will start from the perspective of diabetes and obesity. In so many ways, diabetes is the poster child for the value of Medical Nutrition Therapy. We know that the diet of someone with diabetes has a profound influence on overall outcomes.

Recent data published shows that 38 million people are living with diabetes,  97 million with pre-diabetes, and three-quarters of Americans are either overweight or obese. For those in that pre-diabetes category, we know that from large randomized trials, Medical Nutrition Therapy can lower their risk of developing diabetes by almost 60%. With one out of four healthcare dollars going towards diabetes, MNT is very important.

Medical Nutrition Therapy is proven to be effective in improving A1C, the measure of average glucose, which is the predictor of further complications of diabetes like eye disease, kidney failure, amputations, and more. In ten years, obesity is expected to cost 9.1 trillion dollars. 

Medical Nutrition Therapy provides the guidance, tools, and problem-solving around eating and how it affects one’s health. This is important not only for those with diabetes but also for anyone with a chronic disease. What we eat makes such a difference!

What role do Dietitians, Primary Care Providers, and Endocrinologists play in Medical Nutrition Therapy (MNT)?

Sophie: Medical Nutrition Therapy is essentially a therapeutic dietary approach to preventing or managing chronic diseases. It involves meeting with a registered dietitian either individually or in a group setting to collaboratively assess a patient’s nutritional status. The dietitian assigns a nutrition diagnosis and develops a personalized nutrition intervention based on the patient’s needs, medical history, lab results, finances, and lifestyle. Ultimately, we conduct regular follow-ups to monitor the patient and evaluate whether our goals are being achieved. We also troubleshoot any challenges that are coming up to ensure that the patient can be successful with their plan

For conditions like Type 2 diabetes, we want to improve glycemic control, reduce the risk of developing cardiovascular disease, and improve weight control. In terms of our role as the “food police,” I think a lot of patients think that they don’t need to see a dietitian because their mindset is that they know what they need to do already, and they just need to do it. 

I think the role of dietitians in facilitating behavior change is lesser known. Our role is not just assigning the plan but helping the patient actually get there. This is often where we provide the most value. 

Aeroflow strives to not only provide Durable Medical Equipment (DME) like continuous glucose monitors (CGMs) but also provide support for patients along their journey. What does Aeroflow’s Nutrition Program look like?

Sophie: We are currently offering individual and group sessions with registered dietitians via telehealth. Some of these classes are about diabetes nutrition, heart-health nutrition, and now we have a class about how to navigate nutrition during the holidays. We’re working with patients with diabetes on weight loss, and for many patients, we’re talking about similar dietary interventions. Our sessions encourage increasing the intake of fiber-rich foods, reducing added sugars, eating more whole foods, reducing sodium intake, being more active,  and our ultimate goal is to empower patients to make informed choices that work for them. 

The dietitian is there as a personalized guide to support the patient throughout the process. For example, we help by sending recipe shopping lists, sending additional educational resources, brainstorming kid-friendly recipes and more. We now have an open-format class where patients can ask questions about their nutrition or CGM use, and we’ve seen great success so far!  

“This was my first experience with a dietician. Mary is very professional and patient at the same time. She listened to my concerns very carefully and planned a nutrition plan for me to help me manage my diabetes during my pregnancy. I am more confident now and the best part is she is always reachable if I have any concerns or questions regarding my diabetes or diet.”
Monica S.

How does Medical Nutrition Therapy get covered by insurance?

Ryan: Medicare-covered medical nutrition therapy is becoming more and more normalized. Medicare covers 3 hours of MNT in the first year and 2 hours annually thereafter. However, without proper follow-up, only 1 in 4 patients adhere to recommended nutrition plans for more than 6 months. The 3 hours given by Medicare may be limiting for patients needing the space and time to make lasting changes, so I do think there is still a lot of work to be done in the expansion of coverage. 

The food we consume and the activities we take part in will ultimately impact the outcomes that are achieved, and so that’s something we want to peel back the layers on with the work we’re doing at Aeroflow. Being able to report the outcome data from our MNT program to health plans is a start. 

Sophie: I think there is also a challenge with the Medicare coverage because those 3 hours are only for those with diabetes or kidney disease. Right now, Medicare isn’t covering a wide array of various diagnoses. For example, pre-diabetes or preventative services are not covered, and these are very important when we consider the importance of prevention. 

Dr. Gabbay: MNT is such a cost-effective intervention for people with many chronic diseases. As we think about how the various health insurance coverages differ, the lack of expansion in coverage also turns into a barrier for clinicians in terms of referral because they don’t know whether it will be covered or not. So, having a more uniform approach would be helpful. 

Less than 50% of eligible patients take advantage of MNT services due to a lack of awareness, and I think this provides the promise that there really is value in MNT services and should be something that health plans think about as they branch further out into MNT.

What role does Medical Nutrition Therapy (MNT) play in supporting patients on GLP-1 medicines?

Dr. Gabbay: One thing that people often are unaware of is that most of the studies and clinical trials that led to the approval of these medications included medical nutrition therapy as part of the intervention. So, if you look at the gap between real-world evidence and what we’re seeing in the field using these medications, you will see that we’re not seeing quite the same weight loss as we did in those clinical trials. The difference is the lack of MNT. 

I think the other important area is around side effects. An astounding amount, about half of the people using these medicines stop within the first year, and side effects are certainly part of that. Not only can nausea and vomiting be managed with appropriate eating behaviors, but also one area of concern is the loss of lean muscle mass and ensuring proper protein intake can help reduce the muscle loss.

To learn more about Aeroflow Health’s Medical Nutrition Therapy Program, click the button below.

Mike Cantor, MD, JD, Chief Medical Advisor at Aeroflow Health

Mike is a geriatrician and attorney with extensive experience designing and implementing value-based care, quality improvement, and care management programs for healthcare providers and health plans. He was the fractional (part-time) Chief Medical Officer (CMO) for Uber Health and currently is the CMO for technology-enabled health services companies, value-based care organizations, and digital health companies. Previous roles include CMO for Bright Health Plan, an innovative health insurer; CMO for CareCentrix, a leading outsourced home health, durable medical equipment, and post-acute care benefits manager acquired by Walgreens; and CMO for the New England Quality Care Alliance (NEQCA), the physician network affiliated with Tufts Medical Center, where he implemented network-wide quality improvement and care management programs for 150,000 managed care lives. He trained in internal medicine at Beth Israel Hospital in Boston and did his geriatrics fellowship at Harvard Medical School. He has degrees in law and medicine from the University of Illinois.

Sophie Lauver, MS, RD, LDN, NBC-HWC

Sophie Lauver is a Registered Dietitian and Board Certified Health and Wellness Coach passionate about helping people take control of their health and get excited about nutrition. Sophie has a Bachelor’s degree in Communication from the University of Delaware and a Master’s degree in Dietetics from Eastern Michigan University. Sophie has worked in a wide variety of settings including hospitals, long-term care, rehabilitation, and wellness technology, and most recently, served as the director of the nation’s largest diabetes prevention program. Sophie lives in Baltimore, MD with her husband, infant son, and their two dogs and two cats. When she’s not working with clients, she enjoys cooking, not doing dishes, trying new restaurants, and spending time being active outside (especially on warm and sunny days).

Ryan Bullock, Chief Strategy Officer at Aeroflow Health

Ryan serves as Chief Strategy Officer at Aeroflow Health, a premier nationwide provider of durable medical equipment. In his current position, Ryan oversees strategic operations, corporate development and government relations. For over 14 years, Ryan has provided exceptional leadership, management and vision to Aeroflow, resulting in incredible growth and profitability for the company. Ryan holds a Bachelors of Science degree in Electronic Engineering from Western Carolina University and resides with his family in the beautiful mountains of Asheville, North Carolina.

Robert Gabbay, MD, PhD, FACP

Robert A. Gabbay, MD, PhD, FACP is Associate Professor at Harvard Medical School and the Joslin Diabetes Center and former Chief Scientific and Medical Officer of the American Diabetes Association (ADA). Throughout his vibrant career he has had many accomplishments as a basic science researcher, developer of patient communication tools, creator of the first broad scale diabetes registry, designer of care management training programs, digital health innovations, and leader of one of the largest primary care transformation efforts in the US around the Patient Centered Medical Home.

The reach of his work has been recognized through leadership roles in national and international arenas. Dr. Gabbay has served as visiting professor, keynote speaker, and on organizing committees for global meetings of the ADA, International Diabetes Federation, Endocrine Society, and the Diabetes Technology Society. Along with an extensive peer reviewed publication record, he has appeared in and is frequently quoted by the popular press including the New York Times, CNN, the Washington Post, and NPR.

At the ADA, Dr. Gabbay has led many transformational initiatives including guiding the ADA to a deeper focus on primary care through the establishment of the Primary Care Council (comprised of leading primary care organizations in the US) and the ADA Primary Care Alliance of over 2000 primary care practices committed to transform diabetes care to the reinvigoration of the Standards of Care, the expansion of the Diabetes Prevention Program (DPP) through a multi-year $12.5 million CDC initiative, the launch of the Institute of Learning (IOL), establishment of the Leapfrog initiative to recognize quality care hospital systems for people with diabetes, and leading the association with innovation at the ADA Scientific Sessions and with the ADA’s Innovation Challenge.

References

Desroches, S., et al. (2013). “Barriers and facilitators to dietary advice provision by physicians: A review of the literature.” Patient Education and Counseling, 91(1), 36-44.

Franz, M. J., et al. (2010). “The evidence for medical nutrition therapy for type 1 and type 2 diabetes in adults.” Journal of the American Dietetic Association, 110(12), 1852-1889.

Anderson, G. (2010). “Chronic Care: Making the Case for Ongoing Care.” Robert Wood Johnson Foundation.

Wadden, T. A., et al. (2011). “One-year weight losses in the Look AHEAD study: factors associated with success.” Obesity, 19(5), 1234-1238.

In the aftermath of Hurricane Helene, many communities in Western North Carolina faced significant challenges. Recognizing the vital role that women-owned businesses play in the  local economy, Ginger Frank of Poppy Hand-Crafted Popcorn, Allison Blake & Elisa Van Arnam of SoulKu, and Meg Ragland of Plum Print jumped to action to strategize a game plan to provide financial support to the countless businesses impacted by the storm.

Together, they formed WE ARE—The Women Entrepreneurs Asheville Recovery Endeavor. Partnering with Asheville-based HATCH Innovation Hub, they are able to offer tax-deductible corporate sponsorships and donations. Through these contributions and a raffle of remarkable Asheville-made products, experiences, and stays, multiple grants and mentorship opportunities have emerged to support women whose dreams of business ownership have been disrupted by this tragedy.

Aeroflow Answers The Call

When Aeroflow’s leadership team heard of this incredible initiative, they jumped to action to help provide funds to this effort. As Casey Hite, CEO at Aeroflow Health often says, “We believe in supporting the communities where we live and work.”

Aeroflow came at the most beautiful time. There was an individual that was willing to donate $25K if we could secure a match. Aeroflow’s donation allowed us to raise $75,000,” says Allison Blake, CEO and Co-founder of Soulku. “Their commitment to rebuilding and supporting our community, specifically women owned businesses that historically receive less funding, will have a lasting impact for decades to come. They were a beacon of light in a very challenging time and will continue to shine as they watch these women come back stronger than ever.

Supporting Local Businesses: Making a Difference 

The funds provided by Aeroflow Health have already made a significant impact on several local businesses, including:

Smiling Hara Tempeh: This local Appalachia producer of organic tempeh faced significant challenges due to the storm, impacting their production and distribution. With the support of the grant, Smiling Hara Tempeh was able to pay rent and wages for their facility and employees and will help ensure future community access to their delicious and nutritious products.

“Wow, this grant came unexpectedly and was received with big emotions as we have been facing some harsh realities after the storm. What a relief to have this support and be able to pay rent and our extremely dedicated staff. This will allow us to continue forward in our mission of providing fresh, high quality tempeh to Asheville and surrounding areas.”
Sarah Yancey
Co-Founder, Smiling Hara Tempeh

Montgomery Sky Farms: This family-owned farm suffered significant damage to their crops and infrastructure. The grant provided crucial support for the farm’s recovery, allowing them to continue providing fresh, locally grown produce to the community.

"This grant is not just financial assistance; it is a testament to our resilience and dedication to sustainable agriculture in WNC. With this funding, we are committed to restoring our farm and continuing to serve our community with the quality and passion that defines Montgomery Sky Farm. We are incredibly grateful for this opportunity and look forward to the positive impact it will have on our farm operations and the local community. Thank you, WE ARE, for believing in us."
Fran Montgomery
Owner & CEO

Deer Valley Athletic Club: This fitness center in Boone, NC sustained significant damage to its facilities, impacting its ability to serve its members. The grant enabled the club to make necessary repairs, ensuring continued access to health and wellness resources for the community.

“I am absolutely blown over by the generosity of WE ARE and those who have contributed to the $50,000 grant I received. I have spent the past four years, updating the aesthetics, replacing most of the key infrastructure components and most importantly, revitalized the essence of what Deer Valley is supposed to be for our members and guests. We had just completed the last of the major updates when the disaster hit. Our outdoor areas were devastated. This grant is allowing us to revitalize our outdoor courts, sheds and pools. I cannot thank you enough!"
Halle Pilkington
Owner of Deer Valley Athletic Club

Asheville Print Studio + Gallery: This local printing company housed in the heart of the River Arts District faced significant disruptions to its operations due to the storm. The grant is helping them get back on their feet and hopefully soon reopen to the public.

“The We ARE check means the world to us! The [money] from your organization will enable us (my studio & business partner Anna Bryant) to start a proper screen printing set up in our new studio. -something that was cobbled together prior to the storm which includes a wash out booth, UV box, inks, squeegees and screens so we may offer classes to the community as well as engage in advertising both locally, nationally and internationally. In addition, we will use the grant for tech support to upgrade our website and rebrand the business. We are so excited to get our sleeves rolled up and get started!"
Denise Markbreit
Founder of Asheville Print Studios

How You Can Help

To continue this vital work, WE ARE must raise $50,000 by the end of March. Every donation—big or small—will be matched, effectively doubling the support available for women-owned businesses that are still recovering.

To learn more about how you can make an impact and give back to women-owned businesses impacted by the devastation of Hurricane Helene, check out the link below:

Joy is the Senior Content Coordinator at Aeroflow Health. With over a decade of experience in bringing brand stories to life, Joy has a profound appreciation for the power of storytelling.

As a graduate of Western Carolina University with a bachelor’s degree in English: Professional Writing, Joy has actively contributed to various publications, including Grit & Virtue, AdventHealth’s Experience Magazine, and Thryve Mag. Through her work, she has demonstrated a keen eye for expressing unique perspectives that resonate with audiences and elevate brand voices.

In her free time, Joy enjoys driving along the Blue Ridge Parkway, writing songs, and discovering the best coffee spots in town. Her diverse experiences and commitment to shining a light on meaningful stories underscore her expertise in the field.

Written by Joy Payne, Senior Content Coordinator at Aeroflow Health
This content has been reviewed for accuracy by Amanda Minimi, VP of Health Solution Marketing & Operations at Aeroflow Health.

The healthcare landscape is rapidly evolving. Patients today demand more than just treatment; they seek comprehensive, integrated care that addresses their unique needs. Aeroflow Health is at the forefront of this transformation—providing innovative, patient-centered durable medical equipment (DME) solutions that bridge care gaps.

A Commitment to Excellence 

Aeroflow Health’s dedication to providing exceptional care is reflected in our outstanding Net Promoter Score of 81 to more than 126 million covered lives and over 27,000 5-star Google reviews. These accolades highlight our commitment to patient satisfaction and our ability to deliver high-quality care. Casey Hite, CEO of Aeroflow Health, says, “Even in a rapidly changing healthcare landscape, our commitment to excellence remains unwavering. These outstanding ratings reflect our dedication to exceptional care and exceeding patient and partner expectations.”

Integrative Care: A Holistic Approach

The World Health Organization (WHO) defines integrated care (or integrated health services delivery) as:

 “An approach to strengthen people-centered health systems through the promotion of the comprehensive delivery of quality services across the life-course, designed according to the multidimensional needs of the population and the individual and delivered by a coordinated multidisciplinary team of providers working across settings and levels of care. It should be effectively managed to ensure optimal outcomes and the appropriate use of resources based on the best available evidence, with feedback loops to continuously improve performance and to tackle upstream causes of ill health and to promote well-being through intersectoral and multisectoral actions.

As healthcare systems become more complex, integrated care solutions offer a simplified approach to managing multiple health conditions. We can improve efficiency and reduce fragmentation by coordinating care across different providers and services.

Aeroflow’s Integrative Care Solutions

Aeroflow offers a range of comprehensive and integrated solutions that address diverse healthcare needs while embracing technology and data-driven insights.

  • Aeroflow Breastpumps: With 42% of mothers in the U.S. seeking support through this solution and 13,000+ 5-star Google Reviews, Aeroflow Breastpumps specializes in helping moms receive the very best medical equipment, supplies, and resources for each unique stage of motherhood for little to no cost through insurance. On top of providing essentials like breast pumps, Aeroflow wraps their arms around moms from the first notification of pregnancy all the way through the postpartum period to provide care in the form of baby care classes, lactation support, birth planning, mental health support and more.
  • Aeroflow Sleep: An estimated 80 million people worldwide are affected by sleep apnea. Aeroflow Sleep is proud to be trusted for years by patients, health plans, and physicians to provide CPAP equipment and supplies through insurance. With a 4.8 Google rating, our mission is to help patients sleep well and live better by integrating technology like face mask fitting, remote patient set-ups and the respiratory therapy needed to easily navigate the sleep apnea journey.
  • Aeroflow Urology: With a 97% patient retention rate and a 4.9 Google rating, Aeroflow Urology helps adults and children obtain the bladder and bowel incontinence products & catheters they need through their insurance benefits. At every turn, patients are taken care of by Continence Care Specialists, who are dedicated insurance experts who ensure patients stay engaged with their benefits and are provided personalized support every step of the way. Working directly with more than 1,000 insurance providers, we simplify the eligibility process and even proactively notify patients of any changes or disruptions in their insurance coverage, helping them take necessary steps to maintain uninterrupted access to their supplies.
  • Aeroflow Diabetes Empowers diabetes patients to optimize their health through nutritional counseling and to obtain the continuous glucose monitoring supplies they need through their insurance benefits. By providing real-time data via continuous glucose monitors, we provide patients with a simple way to always be aware of their glucose levels and proactively manage their glycemic patterns. We also provide healthcare providers with the data needed to prescribe the best course of treatment for every individual.
  • Aeroflow Nutrition Services: Aeroflow Health is dedicated to empowering individuals with the tools and education to lead healthier lives through integrative nutrition solutions. Our Nutrition Services extend comprehensive care to address dietary needs at every stage of life, focusing on managing chronic conditions and promoting overall wellness. By integrating Nutrition Services into our comprehensive care approach, Aeroflow transforms how individuals approach health and wellness, aligning with our belief in “Food as Medicine” and advancing our vision of creating a healthier future for all.

By combining these services, Aeroflow creates a holistic approach to integrative health care, addressing multiple patient needs and improving overall patient satisfaction and outcomes.

Partnering for a Healthier Future

Aeroflow is proud to partner with health plans and physicians to improve patient care and reduce costs. Our data-driven approach allows us to identify trends, optimize resource allocation, and enhance patient engagement. By addressing critical care gaps, such as access to breast pumps and diabetes supplies, we help health plans improve STAR ratings, decrease HEDIS care gaps, and increase overall member satisfaction.

With a shared vision of improving patient lives, Aeroflow and our partners can work together to create a healthier future. We can overcome challenges and deliver exceptional patient experiences by embracing integrative care and leveraging technology.

“Truly wonderful people and company. We’ve been receiving supplies every month with no issue for over a year now. I reordered on a Sunday and got an email that insurance would have to authorize this order, so it may be delayed. Still, within minutes, it was authorized, and supplies were shipped. On a Sunday! I am so impressed with how fast Aeroflow is. Everyone I’ve ever talked to is extremely kind as well. Thank you Aeroflow”!
– Sarah, Aeroflow Urology Patient

Experience The Benefits of Integrated Care

We can overcome challenges and deliver exceptional patient experiences by embracing integrative care and leveraging technology, together. Schedule time to chat with us.

References: 

WHO: Strengthening people-centered health systems in the WHO European Region: Framework for action on integrated health services delivery WHO Regional Office for Europe; 2016.  

To learn more on Aeroflow’s approach to Integrative Care, please follow our LinkedIn Company page.
Picture of Written by Joy Payne

Written by Joy Payne

Joy is the Senior Content Coordinator at Aeroflow Health. With over a decade of experience in bringing brand stories to life, Joy has a profound appreciation for the power of storytelling.

As a graduate of Western Carolina University with a bachelor's degree in English: Professional Writing, Joy has actively contributed to various publications, including Grit & Virtue, AdventHealth's Experience Magazine, and Thryve Mag. Through her work, she has demonstrated a keen eye for expressing unique perspectives that resonate with audiences and elevate brand voices.

In her free time, Joy enjoys driving along the Blue Ridge Parkway, writing songs, and discovering the best coffee spots in town. Her diverse experiences and commitment to shining a light on meaningful stories underscore her expertise in the field.

Written by Kristin Polson, Aeroflow Health

This content has been reviewed for accuracy by Sophie Lauver, Registered Dietitian and Board Certified Health and Wellness Coach, Aeroflow Health

Introduction 

Medical Nutrition Therapy (MNT) is a vital component in managing chronic diseases like diabetes, heart disease, and kidney disease. MNT involves evidence-based dietary counseling provided by registered dietitians (RDs), aiming to improve overall health and quality of life by addressing individual nutritional needs. This blog will guide you on how to find a qualified MNT provider, ensuring you receive the care you need for better health outcomes.

Finding an MNT Provider

1. Healthcare Provider Referral

One of the most common ways to find a qualified MNT provider is through your doctor. Request a referral to a registered dietitian (RD) who specializes in MNT. Many healthcare providers collaborate with dietitians to manage chronic conditions such as diabetes and heart disease. Medicare, for example, covers MNT for patients with diabetes and chronic kidney disease under Part B, but a doctor’s referral is required​.

2. Insurance Provider Directory 

Another essential step is to check your insurance provider’s directory for in-network MNT providers. Most insurance plans, including Medicare and Medicare Advantage plans, provide coverage for MNT services, but working with an in-network RD helps minimize out-of-pocket costs. You can find a list of participating dietitians through your insurance company’s website or by calling their customer service.

3. Online Directories 

For a broader search, online directories are available to help locate qualified dietitians. The Academy of Nutrition and Dietetics offers a tool called Find an RD that allows you to search for credentialed dietitians by location and specialty. This platform provides contact information, specialties, and service details of licensed dietitians​.

4. Local Hospitals or Clinics 

Many hospitals and community clinics offer MNT services either through in-house RDs or by referring you to partnered dietitians. Contact your local healthcare facility and ask if they offer MNT or can provide a referral to a qualified professional in your area. Hospitals are often a reliable source for finding dietitians specializing in chronic disease management​.

Factors Affecting Access to MNT

1. Geographic Location 

Access to MNT services can vary widely depending on where you live. In rural areas, you might have fewer options for in-person MNT services due to limited healthcare resources. However, telehealth services can help bridge this gap, offering virtual MNT consultations from the comfort of your home​.

2. Insurance Coverage 

Not all insurance plans cover MNT equally. While Medicare provides coverage for certain conditions like diabetes and kidney disease, other conditions, such as obesity or cardiovascular disease, might not be covered by all plans. Check your insurance policy to understand what MNT services are available and any requirements like referrals or prior authorizations​. Also look into the availability of preventative healthcare benefits for plans that follow the Affordable Care Act without a patient cost-share, allowing patients greater access to vital services for disease prevention, like MNT.

3. Payor Requirements 

Insurance plans, including Medicare and private insurers, may have specific requirements before approving MNT services. For example, you may need a referral from a healthcare provider or a confirmed diagnosis of a condition that qualifies for MNT coverage​. 

Telehealth MNT Services

Telehealth is becoming an increasingly popular way to access MNT, especially for those living in remote or underserved areas. Virtual consultations with registered dietitians allow patients to receive expert dietary advice without the need for travel. To find telehealth MNT providers, check your insurance directory or explore online platforms like the Academy of Nutrition and Dietetics’ Find an RD tool, which offers telehealth options for many dietitians.

Tips for Choosing an MNT Provider

1. Credentials 

Ensure that the provider is a registered dietitian (RD) with specialized training in Medical Nutrition Therapy. This credential ensures they have the expertise to create tailored nutrition plans for managing chronic diseases​. 

2. Experience 

Look for dietitians with experience in managing your specific condition. For example, if you are seeking MNT for diabetes, working with a dietitian who specializes in diabetes care ensures you receive the best possible advice​. 

3. Communication Style 

It’s crucial to work with a provider who communicates clearly and with whom you feel comfortable. Nutrition counseling is a collaborative process, and having a good rapport with your dietitian will lead to better outcomes​. 

4. Insurance Coverage 

Always verify that the provider accepts your insurance plan to minimize out-of-pocket expenses. Working with an in-network RD can significantly reduce costs. 

Conclusion 

Finding a qualified MNT provider is crucial to managing chronic diseases effectively. By following these steps—seeking a healthcare provider referral, using insurance and online directories, considering telehealth options, and selecting a qualified, experienced dietitian—you can find the right professional to help you on your health journey. Medical Nutrition Therapy can improve your health outcomes and quality of life, so take proactive steps today to find the care that best suits your needs.

Sources:

Qualify Today for Our Nutrition Program!

Written by Kristin Polson, Aeroflow Health

This content has been reviewed for accuracy by Sophie Lauver, Registered Dietitian and Board Certified Health and Wellness Coach, Aeroflow Health

Introduction

Medical Nutrition Therapy (MNT) plays a crucial role in managing chronic diseases by providing personalized nutrition plans to improve overall health outcomes. For individuals dealing with conditions like diabetes or chronic kidney disease, MNT helps to control symptoms and prevent further complications. This blog explores whether Medicare covers MNT and how beneficiaries can access this important service.

Medicare Coverage for MNT

Medicare Part A (Hospital Insurance)

Medicare Part A typically covers Medical Nutrition Therapy during inpatient hospital stays. If you are hospitalized and require MNT as part of your treatment for a chronic condition, Medicare Part A may cover the costs of these services, provided that they are administered by a registered dietitian (RD) or qualified healthcare professional. This is especially common for patients recovering from surgery or managing complications related to diabetes or kidney disease.

Registered Dietitians (RDs) in Hospitals: During your stay in the hospital, a registered dietitian may be part of your care team. They will help you manage your diet and provide essential education on how proper nutrition can aid in recovery and long-term disease management.

Medicare Part B (Medical Insurance)

Medicare Part B covers outpatient MNT services. To be eligible, you must have a referral from your doctor, and MNT must be deemed necessary for managing specific chronic conditions. Coverage typically applies to the following health issues:

  • Diabetes: Both Type 1 and Type 2 diabetes are qualifying conditions for MNT under Medicare Part B.
  • Chronic Kidney Disease (CKD): Patients with CKD or those who have had a kidney transplant in the last 36 months may also qualify for MNT.
  • Other conditions: While diabetes and CKD are the most common conditions covered, some patients with cardiovascular diseases may also receive MNT services, though coverage might vary. (Home | Explore Medicare)

Under Part B, Medicare typically covers up to three hours of MNT counseling in the first year and two hours in subsequent years. If your health condition changes, or if your doctor determines that additional counseling is needed, you may be eligible for more hours.

Medicare Advantage Plans

Medicare Advantage (Part C) plans offer an alternative way to access MNT, often providing additional benefits beyond what Original Medicare covers. Many plans integrate MNT services with wellness programs, health coaching, and disease management tools.

If you need long-term MNT or have a health condition not covered by Original Medicare, a Medicare Advantage plan may offer expanded benefits.

Requirements for MNT Coverage

To ensure Medicare covers your MNT services, certain requirements must be met:

Referral from a Doctor

You must have a referral from your doctor (MD or DO) for MNT services. This referral is essential to demonstrate that MNT is medically necessary for managing your condition.

Diagnosis of a Qualifying Condition

Medicare Part B primarily covers MNT for patients with diabetes or chronic kidney disease. Your doctor will need to confirm that you have a qualifying condition to receive coverage.

Registered Dietitian (RD) Services

To qualify for coverage, the MNT services must be provided by a registered dietitian or a licensed nutritionist. These professionals are trained to develop personalized nutrition plans that cater to your individual health needs, ensuring better disease management.

Additional Considerations

Local Coverage Determinations (LCDs)

It’s important to note that MNT coverage may vary based on Local Coverage Determinations (LCDs). These are rules set by local Medicare contractors that specify how certain services are covered in specific regions. Check with your local Medicare office or the official Medicare website to learn about LCDs in your area.

Appealing Denials

If Medicare denies coverage for your MNT services, you have the right to appeal the decision. This process typically involves working with your doctor and providing additional information to show that the therapy is necessary for managing your health condition.

Cost-Sharing

While Medicare covers most of the cost of MNT services, there may still be some out-of-pocket expenses, such as copayments or deductibles. It’s important to review your Medicare plan details to understand any potential cost-sharing responsibilities.

Complementary and Alternative Therapies

Medicare generally does not cover complementary or alternative therapies related to nutrition, such as herbal supplements or naturopathic consultations. However, some Medicare Advantage plans may offer wellness benefits that include such services.

Conclusion

Medicare offers comprehensive coverage for Medical Nutrition Therapy under specific conditions, such as diabetes and chronic kidney disease. Whether you are enrolled in Original Medicare or a Medicare Advantage plan, MNT is a valuable service that can help manage chronic conditions, improve your health, and lower healthcare costs.

If you think you could benefit from MNT, speak with your doctor about obtaining a referral and check with your Medicare or Medicare Advantage plan to see what services are covered. MNT is not just a treatment; it’s an important preventive strategy that can greatly enhance your quality of life.

For more details on Medicare’s coverage of MNT, you can explore additional resources from MedicareFAQ and Medigap.com​(MedicareFAQ)​(Medigap.com).

Qualify Today for Our Nutrition Program!

Written by Kristin Polson, Aeroflow Health 

This content has been reviewed for accuracy by Sophie Lauver, Registered Dietitian and Board Certified Health and Wellness Coach, Aeroflow Health

Introduction

Medical Nutrition Therapy (MNT) is a therapeutic approach to treating medical conditions and their associated symptoms through a tailored diet, administered by a Registered Dietitian (RD). MNT plays a crucial role in managing chronic diseases such as diabetes, cardiovascular disease, and obesity by addressing the root causes of poor health through nutrition. In addition to managing existing conditions, MNT is a powerful preventive care strategy that promotes long-term health and helps prevent the onset of many chronic diseases.

The Benefits of MNT

MNT has been proven to be effective in addressing a wide range of health conditions. For patients with diabetes, MNT helps control blood glucose levels, while for those with heart disease, it can focus on reducing cholesterol and managing blood pressure. Patients who are overweight or obese benefit from weight management strategies that promote sustainable lifestyle changes. Research shows that MNT can significantly reduce the risk of complications, improve overall health outcomes, and enhance the quality of life for individuals managing chronic conditions.

Medical Nutrition Therapy For Diabetes

MNT is essential for people with diabetes, as it involves personalized dietary planning and guidance from a registered dietitian to manage blood glucose levels and overall health. MNT helps individuals learn how foods impact their blood sugar, allowing them to make informed choices about carbohydrate intake, portion control, and meal timing, all crucial for maintaining stable blood glucose levels. Research has shown that MNT can significantly reduce A1C levels in patients with both Type 1 and Type 2 diabetes, which lowers the risk of complications such as heart disease, kidney disease, and nerve damage. Additionally, MNT promotes weight management and a healthier lifestyle, further improving insulin sensitivity and metabolic health for those living with diabetes. By following a eating plan tailored to their individual health needs, patients are empowered to take control of their diabetes management, often reducing their reliance on medications and lowering long-term healthcare costs.

Moreover, MNT offers significant cost savings for both patients and the healthcare system by reducing emergency room visits, hospital admissions, and long-term healthcare expenditures. Proper management of chronic diseases through diet can lead to better disease outcomes, minimizing the need for costly interventions down the road.

Additional Potential Benefits

  • Reduced blood glucose/A1C
  • Weight loss
  • Reduced risk of heart disease and stroke
  • Reduced cholesterol
  • Reduced blood pressure
  • More energy
  • Increased confidence

The Role of Registered Dietitians (RDs)

Registered Dietitians are highly qualified healthcare professionals specializing in nutrition and dietetics. They are certified to provide MNT and have the expertise to assess individual dietary needs, medical history, and lifestyle factors to create a personalized nutrition plan. Despite misconceptions, RDs are much more than “nutritionists.” They undergo rigorous education, clinical training, and certification to provide effective and evidence-based care.

RDs play a pivotal role in debunking myths about restrictive diets and negative perceptions about healthy eating. They offer tailored solutions for each patient’s unique health condition, empowering them to make informed decisions that lead to better health outcomes. Working with an RD ensures patients receive expert care that aligns with their medical needs and health goals.

MNT as a Preventive Care Strategy

Preventive care is an essential aspect of reducing the burden of chronic diseases, and MNT is an effective tool in achieving this. By addressing nutritional deficiencies early and promoting healthy eating habits, MNT helps to prevent the development of diseases like diabetes and heart disease. For example, an RD might work with a patient at risk for diabetes to adopt a balanced diet that controls blood sugar, reducing their likelihood of developing the disease.

Over the long term, MNT can lead to improved health outcomes and lower healthcare costs, as patients who maintain good nutrition are less likely to develop costly chronic conditions. This preventive approach not only benefits the patient but also alleviates strain on the healthcare system.

Incorporating MNT into Health Plans

Offering MNT as part of a comprehensive health plan can fill critical gaps in care. Many physicians do not have the time or level of expertise to understand the dietary patterns of their patients. Health plans that incorporate MNT can expect improved member satisfaction due to better disease management, healthier outcomes, and increased engagement in personal health. MNT also addresses common care gaps by providing an ongoing, holistic approach to managing chronic diseases, rather than relying solely on medication or surgery.

When selecting MNT providers, health plans should look for qualified Registered Dietitians who can integrate MNT services with other aspects of care. Streamlining MNT into existing offerings can help create a cohesive healthcare experience for members.

Conclusion

Medical Nutrition Therapy is a powerful tool in preventive care and chronic disease management. By addressing the root causes of poor nutrition and promoting healthier lifestyles, MNT can significantly improve health outcomes and reduce long-term healthcare costs. For health plans, incorporating MNT services offers a way to provide comprehensive care, improve patient satisfaction, and fill gaps in chronic disease management. MNT should be a key component of any forward-thinking healthcare strategy focused on long-term patient well-being.

Learn More About Our Nutrition Program Today!

This content has been reviewed for accuracy by Mike Cantor, Chief Medical Advisor at Aeroflow Health.

The Society for Women’s Health Research estimates that 1 out of every 5 women has sleep apnea. The majority—9 out of 10—are unaware of their condition and their increased risk for serious health conditions. Dive into our blog inspired by our webinar, “Why Addressing Sleep Health In Women Matters,” to delve into the multifaceted aspects of sleep health, with a particular focus on understanding and addressing the challenges faced by women. For more comprehensive insights, you can watch a playback of the webinar here.

Table of Contents

Is sleep apnea a different disease in women than in men? Does the interpretation of symptoms differ in women compared to men?

Dr. Matsumura: According to a recent study by Psychology Today, 1 in 4 women is at high risk for sleep apnea, and 90% of women living with a sleep-disordered breathing disorder are undiagnosed. Sleep apnea definitely does present differently in women than it does in men. Women tend to have disrupted sleep; they may have more fragmented sleep and generally feel more fatigued. They don’t generally have the snoring or as many apneas. In turn, when women present with sleep apnea diagnostically on tests, they tend to have more arousals than oxygen desaturations, which is one of the ways that we score and interpret sleep studies. 

Data shows that as we get older, the prevalence rates for sleep apnea tend to go up. There is still a disparity in the difference of the prevalence of sleep apnea among men and women by age group. Why do we see this as people get older?

Dr. Weiss: This is a very important point from the research perspective because we know that changes in the prevalence and the symptoms of obstructive sleep apnea in women as they get older are likely sex hormone dependent. So, post-menopausal women are more likely to have obstructive sleep apnea due to changes in estrogen and progesterone. Also, we see changes in the anatomical position of the airway in women as they age and enter different stages of life. For example, pregnancy, postpartum, and menopause all affect sleep in women differently and sometimes can cause obstructive sleep apnea. Just like Dr. Matsumura said, the symptoms in these scenarios are not typical or what you would call “textbook” obstructive sleep apnea.

If the signs of sleep apnea in women are different in that they are more likely to have mild instead of moderate to severe sleep apnea, does this impact their ability to access PAP devices and/or other therapies?  How do health plan coverage policies account for the differences in the way symptoms of sleep apnea in women present themselves compared to men?

Dr. Plenzler: If we really think about what health plans and their vendor partners do in terms of approving home studies or attending studies, the guidelines typically filter down from the Centers for Medicare & Medicaid Services (CMS), which is Medicare. CMS, Local Coverage Decisions (LCDs), and National Coverage Decisions (NCDs) are fed by the AASM and others, but the LCDs and NCDs are old; they are 10-15 years old, and in my opinion, they’ve not kept up with the times. LCDs and NCDs determine what CMS will or will not cover under insurance.  Ultimately, the use of the LCD is more appropriate for given areas based on who their overarching management company is, but that dictates how many units of CPAP are paid for, how much is paid for CPAP masks, sleep studies, oxygen, and more. This is an issue. Then, the second piece, back to Dr. Matsumura’s point about clinical judgment, a female that comes in with insomnia and restless legs on the screen but is more obese or is more likely to have sleep apnea, frankly, a home study may be more appropriate but if they aren’t obese or if they don’t have the presentation that a home study would be more appropriate, then maybe an attended study would be better. We don’t have the delineation in the guidelines for these types of scenarios yet. 

Dr. Weiss: To add to that, as we’ve said before, symptoms in women aren’t always presenting the same as they would in men. The screening tools we have available may not be able to capture those atypical symptoms. Looking at different ethnicities is also important to note. There are anatomical and cultural differences to consider. For example, African Americans and Asians with differing anatomy for breathing upper airways like the nose and neck can present different symptoms than others, especially postmenopausal.   

What changes, if any, should health plans consider to their coverage policies to make them more equitable for women?

Dr. Plenzler: So, we’ve already mentioned that the one-size-fits-all approach to CPAP masks needs to be reconsidered and that the coverage guidelines need to take a look into the latest research around the differences in people diagnosed with sleep apnea. I know that the American Academy of Sleep Medicine is always looking at its guidelines and has practice parameters and work groups for making updates, but I don’t think it always translates fast enough. Sadly, CMS is even slower. I think at the end of the day, the way PAP policies read today, there’s a pretty wide spectrum. If you have at least mild sleep apnea and other symptoms, there are ways to get PAP coverage. In terms of coverage, as long as the health plan covers PAP and the patient meets the guidelines, the PAP is covered. However, we also know that adherence to therapy is highly dependent on many factors. Generally speaking, the more severe the sleep apnea, the more compliant a patient is. Milder symptom patients typically struggle more with compliance. As far as the coverage guidelines and payment models, I would like to see some kind of coverage for supporting PAP use. There used to be a code for this, but it went away. The idea is that these PAP machines have tons of technology. They download data that nobody else in medicine can dream of, but we don’t do much with it other than look at how many hours it was used. I’d love for data like flow limitations to be reported. Long story short, I think change is coming, but it is painfully slow.  

As you think about the challenges of managing sleep apnea in women, what gives you hope for the future, and what keeps you up at night and fearful that things are not changing?

Dr. Weiss: Seeing the diverse workforce in the research and clinical settings is giving me hope right now. They are driving the change as they look more into gender-specific and racial ethnicity-specific questions related to sleep. What keeps me up at night is the Social Determinants of Health (SDoH) and how this impacts access to healthcare.

Dr. Plenzler: The hopeful piece for me is the increased awareness and knowledge. As we move towards value-based care and really have payment models focused on outcomes, the huge glaring hole in that piece of the puzzle is this topic of sleep, which we spend a third of our life doing.  It’s very overlooked right now, and this plays into what’s keeping me up at night. The other part of my fear is that health plans are laser-focused on saving money and aren’t placing enough value on sleep. We have to have a better understanding of the value of sleep and how it impacts all aspects of health. 

Dr. Matsumura: What is giving me hope is that there is more awareness. For instance, these types of webinars are where we are educating people. There are more women in healthcare as well, and as they age, they ask questions that lead to an explosion of deeper research. What keeps me awake at night is the lack of action to move and do something about all of the awareness and knowledge. It’s moving at a glacial pace. It’s not happening fast enough. As I age, I wonder if by the time I am at the end of my bell-curve is when this change will actually happen. There is a level of dismay and hope here. The issue is that insurance companies play too big of a role in making these types of decisions, and the country has lost its focus on what actually matters when taking care of people. Insurance companies have such a stronghold dictating decisions in healthcare and what happens. The premise around developing guidelines is excellent in theory, but how it’s being practiced right now is not helpful.

To learn more about Aeroflow Health’s Sleep Solutions, click the button below.
Picture of Michael Cantor, M.D.

Michael Cantor, M.D.

Dr. Mike Cantor is a geriatrician and attorney who has extensive experience designing and implementing value-based care, quality improvement, and care management programs for healthcare providers and health plans. He works as a fractional (part-time) Chief Medical Advisor for Aeroflow Healthcare, Uber Health, and other technology-enabled health services companies, value-based care organizations and digital health companies. Previous roles include: CMO for Bright Health Plan, an innovative health
insurer; CMO for CareCentrix, a leading outsourced home health, durable medical equipment, and post- acute care benefits manager recently acquired by Walgreens; and CMO for the New England Quality Care Alliance (NEQCA), the physician network affiliated with Tufts Medical Center, where he implemented network-wide quality improvement and care management programs for 150,000 managed care lives. He trained in internal medicine at Beth Israel Hospital in Boston and did his geriatrics fellowship at Harvard Medical School. He has degrees in law and medicine from the University of Illinois.

Picture of Carleara Weiss, Ph.D., MS, RN - Scientific Advisor at Aeroflow Sleep

Carleara Weiss, Ph.D., MS, RN - Scientific Advisor at Aeroflow Sleep

Dr. Weiss has over fifteen years of experience as an Adult-Geriatric Nurse Specialist, with a Master's in Science of Health Care and a Ph.D. in Nursing, focusing on Behavioral Sleep Medicine and Circadian Rhythms. Originally from Brazil, Dr. Weiss earned a Bachelor's in Nursing Science and a Bachelor's in Education and completed her medical-surgical & geriatric training and Master's degree at the Federal Fluminense University, Rio de Janeiro. After eight years as Assistant Professor and Clinician overseeing adults and older adults in hospitals, nursing homes, hospices, and private practice, Dr. Weiss moved to the United States, where she earned a Ph.D. and Postdoctoral training in sleep and circadian rhythms at the State University of New at Buffalo.
With a background in doula services and midwifery, Kiera brings a unique perspective to her position, informing her meticulous approach to managed care. Her responsibilities include negotiating contracts, managing credentialing processes, and fostering strong relationships with health plans, all aimed at optimizing operational workflows and service delivery.

Picture of Steven Plenzler, PhD, D, ABSM, Product Management Principal and Sleep Product Owner, Evernorth Home-Based Care

Steven Plenzler, PhD, D, ABSM, Product Management Principal and Sleep Product Owner, Evernorth Home-Based Care

Steven is a dynamic problem solver with a unique healthcare background, dedicated to delivering creative solutions. His goal is to help health plans and other organizations achieve cost savings while ensuring medically necessary procedures and improving care and clinical outcomes for their members. He is passionate about applying scientific evidence for comorbid medical diseases, such as sleep apnea, heart disease, diabetes, and obesity, to develop innovative solutions that address these conditions effectively.

Picture of Andrea Matsumura, MD, MS, FACP, FAASM Internal Medicine/Sleep Medicine Physician

Andrea Matsumura, MD, MS, FACP, FAASM Internal Medicine/Sleep Medicine Physician

Andrea Matsumura, MD, MS, FACP, FAASM, attended medical school at The University of Texas Health Science Center in San Antonio. She moved to Portland, Oregon, for her residency in Internal Medicine. She was an Internal Medicine Physician with Northwest Permanente for 13 years before entering her fellowship in Sleep Medicine. She attended Oregon Health and Science University as a fellow in Sleep Medicine and, upon completion of her fellowship, became a partner at The Oregon Clinic in Pulmonary, Critical Care, and Sleep Medicine. During her tenure there, she expanded sleep services by opening up a durable medical equipment service line, a second sleep center, and expanded home sleep services. She has become a sought-after expert on women and sleep. She is currently the Medical Director/Director of Program Development for Cascadia Health in Portland, Oregon. Currently, she is a member of the American Academy of Sleep Medicine’s (AASM) diversity, equity, and inclusion (DEI) committee, as well as the AASM’s public awareness task force leader for the Sleep is Good Medicine campaign. In addition, she is a member of the JEDI committee (justice, equity, diversity, and inclusion) for the OMA (Oregon Medical Association), the goal of which is to review and guide the activities of the OMA through this lens. She is on the executive board of the OMA’s foundation (OMEF), which supports and mentors medical and physician assistant students.
Dr. Matsumura describes herself as a holistic Sleep Medicine physician since the entire mind and body are affected by poor quality or lack of sleep. She enjoys public speaking about all things related to sleep and specifically how sleep apnea symptoms in women pertain to women’s health. She has been a guest speaker for the American Academy of Sleep Medicine, Providence hospital system, numerous podcasts, and has been quoted in several articles about sleep and wellness. Her passions are working and helping others understand that sleep is the most underutilized elixir of health, raising public awareness, and educating women about their sleep through every stage of life. Sleep is arguably the most underrated performance enhancer for all aspects of life.

References

SleepTest.com. (n.d.). Gender differences in obstructive sleep apnea. https://www.sleeptest.com/blog/post/gender-differences-in-obstructive-sleep-apnea

Michael J. Breus, Ph.D. (2019, June 26). New Findings on Sleep Apnea in Women. Psychology Today. Retrieved August 26, 2024, from https://www.psychologytoday.com/us/blog/sleep-newzzz/201906/new-findings-on-sleep-apnea-in-women#:~:text=An%20estimated%2090%20percent%20of,are%20living%20with%20it%20undiagnosed.&text=The%20classic%20symptoms%20of%20sleep,choking%2C%20snorting%20sounds%20during%20sleep

 

We’re thrilled to announce that Aeroflow Health has been awarded the prestigious Great Place to Work® Certification, underscoring our commitment to fostering a supportive, inclusive, and empowering workplace culture. This recognition isn’t just a badge – it’s a testament to the heart, drive, and dedication that our team members bring each day. Receiving this certification reflects our unwavering focus on creating an environment where employees feel valued, respected, and motivated.

At Aeroflow, we’ve always understood that our people are at the core of everything we do. “Our team makes Aeroflow what it is, and earning the Great Place to Work Certification is a proud moment that truly belongs to each of them.” says Casey Hite, CEO of Aeroflow Health. Aeroflow understands that a great workplace is built from real-time feedback, respect, and a shared commitment to excellence. We strive daily to provide a workplace where team members can thrive, grow, and feel supported. The certification process for Great Place to Work® relies heavily on employee insights and the culture they experience every day. Achieving this honor signifies that our efforts to prioritize employee experience truly resonate across the company.

What the Great Place to Work Certification® Means

Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors. This certification is more than a stamp of approval; it represents our team’s unified commitment to creating a culture rooted in collaboration, trust, and opportunity. As Sarah Lewis-Kulin, Vice President of Global Recognition at Great Place to Work®, shares, “Great Place to Work Certification is a highly coveted achievement that requires consistent and intentional dedication to the overall employee experience. By successfully earning this recognition, it is evident that Aeroflow Health stands out as one of the top companies to work for, providing a great workplace environment for its employees.”

This certification speaks to our employees’ high regard for Aeroflow as a workplace that values their well-being, fosters growth, and empowers everyone to contribute meaningfully. According to Great Place to Work research, employees at certified workplaces are twice as likely to be paid fairly, share in the company’s success, and have a fair chance at advancement. They’re also 93% more likely to look forward to coming to work each day. Earlier this year, Aeroflow Health announced its Family Forward NC Certification that further speaks to Aeroflow’s dedication to its employees’ parenting journeys, a healthy work-life balance, and family-friendly workspaces. 

According to Marshall Staton, Director of Human Resources at Aeroflow, “As an organization, we believe that creating a meaningful workplace culture begins with listening to our people and fostering an environment where every team member feels valued and empowered to thrive. Achieving the Great Place to Work Certification is a testament to our employees’ dedication to one another and our leadership’s commitment to making Aeroflow a place where everyone has the opportunity to grow, succeed, and truly enjoy their work. We’re proud of this accomplishment and are inspired to keep elevating the employee experience each day.” 

"As an organization, we believe that creating a meaningful workplace culture begins with listening to our people and fostering an environment where every team member feels valued and empowered to thrive. Achieving the Great Place to Work Certification is a testament to our employees' dedication to one another and our leadership's commitment to making Aeroflow a place where everyone has the opportunity to grow, succeed, and truly enjoy their work. We’re proud of this accomplishment and are inspired to keep elevating the employee experience each day."

A Culture of Innovation and Employee Engagement

From competitive benefits to career growth opportunities and a collaborative atmosphere, Aeroflow is committed to listening to our team members and taking actionable steps to support their personal and professional growth. This certification validates the impact of our core values and strengthens our resolve to improve our culture and workplace experience continuously.

Our achievements, including this recognition, would not be possible without the incredible contributions of each Aeroflow team member. Every employee, from each department and every level, has played a role in shaping a culture that enables us to make a lasting impact on our patients and community.

Looking Forward

We are excited to build on this momentum and continue prioritizing our employee experience. We invite those looking to grow with a supportive, innovative, and committed team to consider joining us.

Are you ready to be part of a team where people matter? Look at our career page to learn more about open positions at Aeroflow and join a workplace where culture and collaboration truly come first.

For those interested in learning more about our Great Place to Work Certification, check out more details here.
Picture of Written by Joy Payne

Written by Joy Payne

Joy is the Senior Content Coordinator at Aeroflow Health. With over a decade of experience in bringing brand stories to life, Joy has a profound appreciation for the power of storytelling.

As a graduate of Western Carolina University with a bachelor's degree in English: Professional Writing, Joy has actively contributed to various publications, including Grit & Virtue, AdventHealth's Experience Magazine, and Thryve Mag. Through her work, she has demonstrated a keen eye for expressing unique perspectives that resonate with audiences and elevate brand voices.

In her free time, Joy enjoys driving along the Blue Ridge Parkway, writing songs, and discovering the best coffee spots in town. Her diverse experiences and commitment to shining a light on meaningful stories underscore her expertise in the field.