Frequently Asked Questions
Find answers to common questions about our services, insurance, ordering, and products. Can't find what you're looking for? We're here to help!
How do I contact InstaMed?
If you have any questions, please call 877-393-8958. Representatives are available Monday through Friday, from 7:00 AM to 9:00 PM ET.
Why did I receive a prepaid card in the mail from InstaMed?
When you are issued a patient refund, InstaMed sends you a payment notification by email and/or mail. The payment notification will give you the option to select your payment delivery preference. If no delivery preference is selected, the payment type will be defaulted to a prepaid card and sent by standard mail to your address.
Are there any fees to use the prepaid card from InstaMed?
You will not incur any fees for regular use of your prepaid card; however, fees for international purchases, inactivity fees, and out-of-network ATM fees may apply.
I received a prepaid card from InstaMed and would prefer another type of payment. What are my options?
In the event you received a prepaid card, but prefer another form of payment you have several options: • Register the card via prepaid.chase.com and transfer the balance, free of charge, to your bank account • Visit an ATM and convert the balance of the card to cash • Please use the following link to find a Chase ATM near you: locator.chase.com/search • Contact JPMorgan Chase 1-888-252-3231 and request a check
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