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We are excited to announce Aeroflow Healthcare’s technology platform used to store, process, maintain, and transmit customer electronic protected health information (ePHI) has earned has earned HITRUST Risk-based, 2-year (r2) certification, demonstrating commitment to patient data security and privacy.

What is HITRUST?

HITRUST Risk-based certification is a globally recognized two-year validated assessment that showcases an organization’s commitment to proactive and comprehensive approaches to data protection and information risk management. The certification evaluates an organization’s information security program against various risk factors and industry-defined regulatory standards for cybersecurity. Achieving the HITRUST compliance demonstrates a robust and proactive approach to information security risk management, provides a competitive advantage, and demonstrates compliance with various regulations and laws.

Why It Matters

HITRUST has become the gold standard for ensuring the security and privacy of patient information in the healthcare industry. By undergoing the comprehensive and ongoing HITRUST certification process, healthcare organizations can provide assurance to their stakeholders that they are committed to safeguarding patient information. For patients, the HITRUST certification means that they can trust their healthcare providers to have implemented robust security standards to protect their sensitive information.

Patient Benefits

Patients are increasingly concerned about the security of their personal and medical information, particularly as healthcare providers continue to shift towards digital record-keeping and telemedicine. HITRUST certification provides assurance to patients that their sensitive information is being protected through rigorous security measures, reducing the risk of sensitive data breaches and identity theft.

With the peace of mind that comes from knowing their health information is secure, patients may be more likely to engage with their healthcare providers and share important information about their health, leading to better outcomes and improved patient satisfaction.

Payer Benefits

Covered entities have a legal and ethical obligation to protect the sensitive information of their members, and are also subject to strict regulatory requirements such as HIPAA compliance. By partnering with a HITRUST certified DME company, payers can demonstrate their commitment to meeting these obligations and maintaining the highest standards of information security.

HITRUST certification also helps to streamline the compliance process for payers, as they can be confident that their vendors are meeting the same rigorous security standards and risk management. This can save time and resources for payers and help to ensure a more consistent and effective approach to information security across their organization.

“Companies like Amazon and Apple have taught consumers how to engage digitally,” says Amanda Baethke, M.S., director of corporate development at Aeroflow Healthcare, a durable medical equipment maker based in North Carolina. “Then the COVID-19 pandemic dramatically accelerated the adoption of digital healthcare, which transformed the patient experience and left patients consuming healthcare digitally more than before.”

Healthcare professionals often prescribe medical supplies such as oxygen equipment, PAP machines, and diabetic supplies for home use. These items are known as Durable Medical Equipment (DME) and are intended to help you manage your health from the comfort of home. DME can also be called Home Medical Equipment (HME). Insurance companies generally offer coverage for DME, and healthcare supply and equipment companies can deliver DME directly to your home.

What is Durable Medical Equipment?

Durable Medical Equipment (DME) is medical equipment or supplies a healthcare provider prescribes to you for home use. Health insurance plans, including Medicare and Medicaid, offer coverage for commonly prescribed DME. The exact DME coverage depends on your insurance. Medicaid coverage varies by state, but most Medicaid plans cover a wide range of items. Equipment often includes:

  • Diabetic supplies
  • Briefs, diapers, catheters, and other incontinence products
  • Breast pumps and other breastfeeding supplies
  • CPAP machines and supplies
  • Other equipment designed for home use
  • Other supplies designed to help you manage your health at home

Medicare coverage for DME is more limited than Medicaid coverage. As a rule, Medicare only covers equipment and supplies it considers medically necessary. This means Medicare doesn’t cover items such as incontinence or breastfeeding supplies. DME items covered by Medicare includes:

  • Test strips and diabetic supplies
  • CPAP machines and supplies
  • Medically necessary supplies designed to help manage your health at home

Commonly prescribed DME/HME

DME includes equipment and supplies you might need to recover from a hospital stay, manage a chronic health condition, or care for a disability in your home. Commonly prescribed DME includes items such as:

  • Blood sugar monitors, test strips, glucose monitors, and other diabetic supplies
  • CPAP machines and supplies
  • Walkers, canes, and other walking aids
  • Wheelchairs, scooters, and other mobility devices
  • Oxygen equipment
  • Nebulizers
  • Patient lifts
  • Orthotics
  • Hospital beds
  • Briefs, diapers, catheters, and other incontinence products
  • Breast pumps and other breastfeeding supplies

What is a DME/HME provider?

A DME or HME provider is a healthcare company that helps you secure medical equipment for your home through your insurance. DME providers contract with insurance companies to get coverage for medical supplies. Providers can then handle communications between your doctor, insurance company, and you.

The process starts when your doctor prescribes medical equipment. Once you have a prescription, you can choose a DME/HME provider that accepts your insurance plan. The DME supplier will check your eligibility and collect all the correct paperwork on your behalf. The provider will then deliver medical equipment directly to your home.

What to look for in a DME/HME provider

There are several important qualifications to look for when you select an HME/DME provider. High-quality DME providers will have:

  • Easy qualification — DME providers should make it easy to see which medical equipment your insurance covers by simply providing them with your information.
  • Curated shopping — A DME provider should allow you to filter products and only see the equipment that is covered by your insurance plan.
  • Dedicated customer service — The DME/HME provider you select should manage the process of getting medical equipment from your doctor’s prescription to your front door. Customer service reps should be on hand to take care of the paperwork, provide you with education about your DME/HME, and follow up after delivery to ensure everything is going well. You can check reviews online to see if your DME has happy customers.
  • Fast, free, and discreet shipping — DME/HME should arrive to you quickly and in discrete boxing.

Why is DME/HME important?

DME/HME can help you manage your health and improve your quality of life. DME can be ordered from home and delivered straight to you. It’s also a great way to get the necessary supplies without barriers such as childcare coverage or transportation arrangements.

How much does DME cost?

The cost of your DME will depend on your insurance coverage. Private insurance companies aren’t required to offer coverage for DME, but most plans provide

 some coverage. If you’re enrolled in a federal insurance plan such as Medicare and Medicaid, coverage will differ depending on the exact policy you have.

You might still be responsible for a copayment or coinsurance amount even when insurance provides DME coverage. For example, Medicare typically covers 80 percent of the cost of medically necessary DME. The remaining 20 percent is charged to the patient.

How do I qualify?

Your healthcare provider can help you get the DME/HME you need. They can offer recommendations for quality DME providers that might be a good fit for you. After you secure a prescription, you can contact a DME provider. Many providers have qualification forms on their websites that allow you to check your insurance coverage. If you qualify for DME coverage, the DME provider will handle your next steps. They’ll work with your insurance company and medical provider to complete all the paperwork and deliver DME to you.

Mother feeding her infant

Healthcare Savings Accounts (HSAs) and Flexible Savings Accounts (FSAs) are two distinct account types you can use to set aside tax-free money for healthcare expenses. Either option can save you money and allow you to pay for things like:

  • Medical bills
  • Copayments or coinsurance costs
  • Glasses or contact lenses
  • Vision care appointments
  • Dental care
  • First-aid supplies
  • Over-the-counter medications
  • Menstrual care
  • Smoking cessation products
  • Pregnancy tests

FSAs and HSAs have multiple similarities, and it’s easy to confuse these two popular options for medical expenses. However, differences between them are important, and understanding what makes an FSA different from an HSA can help you decide which account is best for you and any eligible medical expenses.

Comparing HSA vs. FSA

Some of the key differences between these two tax-free options include the type of insurance plan you can have with them, your employer’s relationship to the account, and how long the money can stay in your account. You can read on for more details about each type.

Health Savings Account

There are several key features of an HSA you should be aware of. These include:

  • You need to have a high-deductible health plan for eligibility — A high-deductible health plan (hdhp) is a health insurance plan with a deductible that is more than $1,400 for an individual plan or $2,800 for a family plan.
  • The money in your HSA account always rolls over — Any HSA contribution you make to an HSA account will remain in your account unless you spend it. Funds carryover over, so you don’t need to worry about using the money up by the end of the year.
  • Some HSAs are investment accounts— Some HSA accounts are investment vehicles. You can invest the funds in your HSAs to make savings grow. Other HSAs allow you to earn interest on your savings for further account growth.
  • You can only spend the money you have already saved — You can’t borrow against planned future contributions to your HSA account.
  • There are annual contribution limits — Your contribution amount can be up to $3,650 a year for an individual plan or $7,300 for a family plan. This includes any contributions your employer makes. People over 55 can contribute an additional $1,000 each plan year.
  • Your HSA isn’t tied to your employer — You can start an HSA with a health insurance plan that your employer offers during open enrollment, but your HSA won’t be connected to your job. Your HSA account is yours, and it can roll over unused funds when you leave your employment.

Flexible Savings Account

An FSA (sometimes also referred to as an Flexible Spending Account) has several unique features that aren’t found in an HSA. These include:

  • An FSA can be used like a line of credit — You can borrow against an FSA. You’ll be able to set up payroll deductions for your FSA contributions. Afterwards, money withdrawals are possible if you need funds for qualified medical expenses.
  • Your FSA is tied to your employer — An FSA is linked to your employer-offered insurance plan and your employer. You won’t be able to keep your account if you leave your job.
  • FSA rollover is often limited — In many cases, you’ll have a limited time to spend your FSA funds. The exact time frame depends on how your employer has set up the plan, but many FSAs have a window of 12 to 18 months. Any money that isn’t spent in this time will be forfeited.

Which one will benefit me the most?

The account plan for you depends on your situation, budget, and healthcare needs. Both HSAs and FSAs have benefits and drawbacks.

An HSA might be the right choice for you if:

  • You are considering changing jobs or moving every few years. HSAs are owned by you and not an employer. So if you want an account that will stay with you, consider an HSA.
  • You’re young without many healthcare expenses. You’ll need a high-deductible plan to use an HSA. These plans aren’t a great fit for people with multiple healthcare expenses, but they can work well for people who don’t have many medical expenses.
  • You want to build up medical savings. HSAs can help you save money for future healthcare expenses.

An FSA might be the right choice for you if:

  • You or members of your family see the doctor regularly. You might need a lower deductible plan if your family sees a doctor regularly. In this case, an FSA is probably a better choice.
  • You spend a lot of money on over-the-counter medications, glasses, or other healthcare items. If you buy these items frequently, an FSA could save you significant money.
  • Your employer offers dependent care FSAs. Some FSAs cover child and dependent adult care costs. If your employer offers this benefit, you’ll be able to use pre-tax dollars to pay for daycare, babysitting, home health care, and other services while you work.

Resources:

Health Savings Accounts and Other Tax-Favored Health Plans. (2020).

https://www.irs.gov/publications/p969

High Deductible Health Plan (n.d.).

https://www.healthcare.gov/glossary/high-deductible-health-plan/

Using a Flexible Spending Account. (n.d.).

https://www.healthcare.gov/have-job-based-coverage/flexible-spending-accounts/

USA TODAY fact checked whether masks can put a person’s oxygen intake below OSHA’s required levels and found that cloth and surgical masks are unlikely to cause a dangerous drop in oxygen intake since they are not tight-fitting. Kelli Randell, an internist and medical adviser at Aeroflow Healthcare, told Health.com that using any mask for a long time has not been shown to cause carbon dioxide to build to a toxic level in otherwise healthy people.

Dr. Jessica Madden, Neonatologist & Medical Director of Aeroflow Breastpumps, Joins the Conversation Regarding the Safety of the Coronavirus Vaccine While Trying to Conceive

“We do know that there are not any associated risks with getting other vaccines while trying to conceive,” says Dr, Madden. It’s a myth that vaccines—and specifically the coronavirus vaccines—cause infertility. Dr. Madden points to the Texas Tech’s Infant Risk Center’s explanation of how the COVID vaccine works, which helps to explain that the mRNA vaccine does not actually contain any live virus like some other vaccines do. That’s why, she says, “it’s biologically and physiologically implausible that it could affect fertility.”

A majority of Millennials and younger workers say they don’t understand the health benefits they pay for. A recent 2021 survey from Voya financial found that 33% of employees don’t understand the benefits they are personally enrolled in. And if we’re just talking about Millennials and other young workers, that number jumps to a whopping 54%. Employees’ health insurance literacy can also directly impact their productivity and the relationships they have with their employers. And as recent graduates begin their careers, those first few working relationships are imperative to their professional growth and financial stability.

The decrease in adult socialization and loss of support system in addition to other regular household expectations can contribute to postpartum depression and anxiety. According to a recently released report by Aeroflow Healthcare, 56 percent of new moms said they had family and friends stay with them to help out. Still, 48 percent said they struggled with postpartum depression and 39 percent with social support isolation. Postpartum depression, a serious mood disorder, affects 1 in 7 women and can last for months if left untreated, according to the American Psychological Association. Black women specifically, who are already at greater risk of postpartum depression, are also at higher risk for childbirth complications, premature birth, and death during and after childbirth.

What the heck is a deductible? Is coinsurance the same as copay? And why do I still owe the rest of this bill? Health insurance can be a confusing jumble of jargon, but understanding just a few key terms– and how they work together– can demystify your medical bills, and help you make informed decisions about your health care.

If you find yourself confused about what you’re paying for health care (and why) the infographic below shows how some example claims might affect your insurance across a given year. Below that, we’ll dig a little deeper into those examples, as well some common insurance terms you might come across, and get you on your way to understanding health insurance.

Understanding Health Insurance

How example claims may affect your insurance
 

What Is a Deductible Anyway?

 

Before we get into the examples, let’s make sure we’re on the same page with a few key terms:

Premium – This is the monthly payment you make to your insurance company in order to have insurance, whether you use it or not. Think of it like your subscription to health insurance!

Your premium will depend on your coverage options and, if you get your health insurance through your workplace, a portion of it is likely paid by your employer.

Deductible – Your deductible is the amount of money that you have to pay for health services before your insurance provider begins to pay its portion. (Some preventive care, like your annual checkup, is not subject to your deductible. This means your insurance plan will pay some or all of the cost even if your deductible has not been met.)

Your deductible is not the same as your out-of-pocket maximum; you will still have to pay a portion of your medical costs after your deductible has been satisfied.

Your monthly premium does not count toward your deductible!

Copay – A copay (or copayment) is a fixed amount that you pay for covered health services. For example, if an office visit costs $100 and you have a $20 copay, your insurance plan would pay the remaining $80. If that office visit instead costs $150, your copay would still be only $20, and the plan would pay $130.

Paying your copay probably won’t contribute to paying down your deductible, but it will likely count towards your out-of-pocket maximum!

Coinsurance – Your coinsurance is the portion of the cost that you pay for covered health services after your deductible has been met. Unlike copay, which is fixed, coinsurance is based on a percentage of the cost.

Keeping with the above example, if a procedure costs $100 and you have a 20% coinsurance, you would pay $20 while your health plan covered the remaining $80. However, if that procedure costs $150, with coinsurance you would now pay $30, while the plan covered the remaining $120.

Out of Pocket Maximum (OOP) – This is the most amount of money you’ll pay for covered health services in a given plan year. This will include all of your coinsurance payments and, depending on your plan, possibly what you’ve paid toward your deductible, but will NOT include your premium. After your OOP max. is met your health plan will pay 100% of the cost for any covered services or benefits!

In-Network vs. Out-of-Network –

In-network just means that your healthcare provider (i.e. your doctor, hospital, clinic, etc.) and your insurance company have negotiated the amount of money that the insurance company will pay for a given service.

An out-of-network provider has no such agreement on price, so you may be responsible for more–or all–of the cost. Additionally, payments towards out-of-network costs may not count towards your deductible or out-of-pocket maximum, and you may even have a completely separate deductible/OOP max. for out-of-network care!

How Does My Insurance Affect My Medical Costs?

Let’s use some examples to show how all of this works together. To start, we’ll say you’ve got an insurance policy with a deductible of $2,000 and an out-of-pocket maximum of $5,000. This plan has a coinsurance of 20%.

Now imagine you come down with a respiratory illness, so you schedule a visit with your doctor. Between all of the tests and medications the bill works out to $300.

Since you haven’t hit your deductible, you would owe the entirety of the $300. But that payment brings your remaining deductible down from $2,000 to $1,700 and your OOP max. down to $4,700.

Example Insurance Claim

Later that year, you take an unfortunate spill while hiking and break your arm. Between the hospital bill and the x-rays the total works out to $3,500.

First, you would pay the remaining $1,700 on your deductible. With the deductible covered, you now only owe a 20% coinsurance for the rest of the bill. Of the remaining $1,800, you pay $360 (your 20% coinsurance), while your provider pays the leftover $1,440.

Example Insurance Claim for Broken Arm

Your remaining deductible is now $0, and your OOP max. is at $2,640.

Note: For some policies or services a coinsurance may be assessed before deductible is met. In those cases, the coinsurance payment does not contribute to paying down the deductible.

Now this turns out to be an unlucky year, and you discover that you’ll need knee surgery. After all is said and done the cost will be a whopping $20,000.

Your deductible is met, so you would only owe your 20% coinsurance. That would usually work out to $4,000 (20% of $20,000) BUT… you’ve only got $2,640 remaining on your out-of-pocket maximum!

Example Insurance Claim for Knee Surgery

You pay $2,640 and your insurance provider covers the rest of the $17,360.

Any further covered services during this plan year would be paid 100% by your insurance provider!

Conclusion

Now you should have a basic idea of how your insurance coverage will affect your medical costs, as well as how your medical costs will affect your insurance obligations. Of course, the specifics of your coverage will depend on the details of your insurance policy. With this understanding, you should be able to make a more informed choice when selecting what health services and products are right for you!

If you’re ever unsure if one of our products is covered by your insurance, Aeroflow will gladly help you find out where you stand on your deductible and which brands best fit your coverage!

 

The job market has been competitive for the last several years, and the coronavirus pandemic has only made it more so. These days, more interviews are being conducted online. We wanted to provide some tips from our HR team, as well as some best practices for video interview set-up and lighting. We hope you find these useful!

Interview Tips from Megan Hoeh, PHR Corporate Recruiter

  • Research the company before you apply. This is one of the easiest ways to impress a recruiter and make an impact. Being informed demonstrates to us that you are passionate and strategically looking for your next career, not just another job. So read the job description thoroughly and do a brief search before applying to any job.
  • Typically you will apply online and then a recruiter will prescreen your application. If you are identified as a qualified candidate, we will reach out to you for an initial phone screen. If the phone screen goes well, you will be scheduled for a face to face interview with the hiring manager for the position. Some positions may require multiple interviews or panel interviews depending on the department. If you are determined to be the most qualified candidate and accept the offer then we will begin the onboarding process, which includes a background check.

Don’t be afraid to get creative and use power or action verbs whenever possible to make your resume stand out.
Megan Hoeh
PHR Corporate Recruiter
  • To make your resume stand out, use a reverse-chronological format filled with keywords. Before you apply for a job, review the job description, and compare the keywords in the job description to your resume and make edits to your resume to ensure you list all the keywords of areas where you have experience. Also, get creative and try to use power or action verbs whenever possible as opposed to generic verbs or a weak, passive voice.

  • Recruiters love to see data that supports your accomplishments. If you have saved the company money, increased sales, or took a record number of calls, let us see those numbers. As tempting as it may be, don’t use a template for your resume, use it as a guide to create a unique resume. A simple bullet style resume is best because it is easily read and typically does not cause formatting issues. Your resume can be more than one page, but no more than two and should only include 10-15 years of relevant work history.

  • Get familiar with the STAR interview method. Most interviewers are going to ask you behavioral-based questions and are looking for you to respond with a STAR answer. STAR is an acronym that stands for the Situation, Task, Action and Result. You can easily find sample interview questions online if you want to practice at home, but try not to sound rehearsed during your interview.  Try to anticipate what you may be asked and formulate responses but don’t develop scripted responses.  If you have a gap in your resume or have changed careers frequently, be prepared to speak openly and honestly about any concerns an interviewer may have.

     

    Video Interview Best Practices

  • Because the pandemic has moved meetings online for many organizations, including those that involve recruiting and hiring, it’s important to know how to prepare for a video interview. The key is to minimize distractions. You don’t want your interviewer’s attention pulled away from your well thought-out, articulate responses. The best way to ensure you maintain as natural interaction as possible is to maintain good lighting, a strong audio connection, and position the webcam at eye level so you’re not looking up at or down on the interviewer.
The best position for your webcam light is behind your computer, at an indirect angle. You’ll want the light to be soft; a harsh light will cause distracting highlights and shadows.
Man with camera
Thomas Mims
Photographer
  • Good lighting will help you look your best. Photographer Thomas Mims advises that “the best position for your webcam light is behind your computer, at an indirect angle. You’ll want the light to be soft; a harsh light will cause distracting highlights and shadows. A lamp with a lampshade will do the trick. If your workspace faces a window, try hanging a sheer white curtain over the window to diffuse the natural light.” Below you’ll find some examples of how much lighting and camera angle can impact the overall impression you give to the interviewer.

    Examples of good and bad lighting for a video